● Onboarded and explained leasing contracts to customers regarding insurance options, accident readiness, mileage plans, and weekly rates. Performed vehicle readiness checks before rentingout. Offboarded vehicles using internal systems upon return and informing clients of anyadditional charges.● Coordinated and oversaw the transport of damaged vehicles to nearby body shops. made sure the customer was accurately billed for damages. served as a point of contact for supervisors and body shops to negotiate fair prices and prompt repairs.● Oversaw the delivery of over thirty cars per month from the dealership to our office. Approved all rental agreements and worked with the office staff, dealership, and transportation crew to ensure efficient, single-day delivery of all vehicles.● Processed invoices to ensure timely payment to body shops, the transport team, the partnered dealership, and the repo team for all services rendered.● Managed inquiries and accounts for 200 Los Angeles customers, responding to all calls and chats daily and redirecting inquiries to the relevant teams. I handled on-site operations, analyzed customer management trends, and developed effective processes.● Provided new associates with training to ensure they were confident and ready for their roles. Managed office staff by overseeing break schedules, communicating daily tasks, and ensuring weekly targets were met.

● Led customer success efforts by resolving escalated calls, emails, chats, and cases from Tier 1Support, Account Managers, and Onboarding Specialists in accordance with SLA requirements, exhibiting keen listening skills and competent troubleshooting abilities. Regularly closed 40–50 cases a week on average, demonstrating efficiency and a dedication to prompt issue resolution while maintaining a 99% success rate in monthly Quality Assurance (QA) assessments, exhibiting a consistent high-quality service.● Collaborated with external partners (e.g., Grubhub, DoorDash, UberEats/Postmates) to guarantee seamless integration with the POS system, promoting efficient communication and coordination.● Offered clients complete hardware assistance, helping with problems relating to printers, tablets, and internet connections. Provided knowledgeable direction to ensure effective resolution and raise overall client satisfaction.● Used effective project management skills to aid in the development of thorough hardware guides for customers and staff. This streamlined troubleshooting process enhanced the ability of users to independently address hardware issues.

● Demonstrated attentive and efficient call management by screening, redirecting, and schedulingappointments for all incoming calls, chats, and emails, ensuring prompt and efficientcommunication with patients and staff to maintain smooth office operations.● Contributed to efficient office operations by completing a variety of clerical receptionist tasks, including filing, photocopying, transcribing, and faxing.● Oversaw the recruitment and selection process for hiring hygienists and dental assistants, conducting initial candidate screenings and interviews to evaluate qualifications, culture fit, and interpersonal skills.● Ran the company's Google and Yelp review pages, which led to a rise in revenue, improved reputation, and increased interaction.

● Engaged with customers by greeting them while skillfully ascertaining their individualrequirements in order to offer tailored support, direction, and suggestions for purchases toaugment their shopping encounter.● Contributed to store operations by assisting with stocking, floor-sets, and opening and closingprocedures, ensuring a well-organized and visually appealing store environment.● Ensured accurate transactions by maintaining precise cash handling procedures at registers.