I have over 15 years of experience in the banking and financial services industry, with a focus on operational risk management, internal control, fraud prevention and compliance.I have a proven track record of delivering process improvement, cost reduction, regulatory compliance, and customer satisfaction in challenging and complex environments. Together with my teams, we have successfully managed multiple projects involving system enhancements, policy updates, third-party management, and change management. I have also completed a certificate in Organizational Leadership from Harvard Business School, which equipped me with the skills and knowledge to lead, motivate, and empower my team of professionals. My mission is to provide efficient, secure, and innovative payment solutions that meet the needs and expectations of our clients and stakeholders.