My responsibilities include…

Provide customer intelligence to the key accounts sales teamSupport both the Marketing Manager and Sales Manager with internal and external communication and campaigns and follow up where necessaryAnalyse and report marketing trends to track performance and targetsCollate sales information including actual and budget figures presenting them in a way to track sales performanceCarry out research on new and existing customers to identify opportunities for new businessCreate, update and improve Key Account Management PlansMaintain a central library of company and product informationWrite and amend reports using an internal reporting systems as and when required for both internal and external useCollate data from numerous internal systems and summarise into a format for use by the Sales & Marketing teamsAdministrative support to the sales and marketing teamsManage the account opening process and external enquiries from publishers ensuring these are dealt with in a professional and timely manner both on the phone and via emailDocument internal processes and where possible execute improvementsAd hoc duties for the Senior Vice President as and when required

Marketing, Sales and Relationship Support Provide market and customer intelligence to various internal departments and external bodiesAnalyse and report sales trends to track performance and targetsCarry out research on customers and competitors, analysing the data and producing statisticsProduce and co-ordinate Market Intelligence reports for senior management containing visual heat maps on a regular basisCollate and analyse data for and facilitate Regional Business Development forums across the UK for senior managers within the business to focus on current and future businessLiaise with internal departments to create and update a suite of management reports to suit all areas of the businessCreate and update customer relationship management plans to be used internally for new and existing customersInput into the Housing Market Report, a publication read by over 500 subscribers nationwideSupport and guidance to the departmental manager with the continuous review of processes and procedures within the team and help re-design these where they can be made more effectiveTeam management including half/yearly performance appraisals and personal development plansSupervision of external report distribution and management of queries and issues raised by internal and external customersActing as the focal point between Sales, Marketing and IT, providing solutions to requirements and facilitating through to resolution

Providing support to the Regional Sales Director and a sales team of nine based nationallyCreation of an access database to store prospect information and perform regular mailingsCollation of sales figures, entry into the budget, analysed and distributedThorough research of companies using aids such as OneSource, Factiva and other sources to be used as prospect filesUse Siebel database on a daily basis and arrange both internal and external meetingsOrganise corporate entertainment as well as seminars and training UK wide

Secretarial support to the Managing Director, Sales & Marketing Director and Sales and Marketing teamScreening all post and telephone calls, dealing with issues on behalf of the directors, liaising with directors at offices in Australia, Germany and USACreate correspondents including confidential documents, presentations, mail merges and purchase ordersManagement of the security contract on site and any issues relating to this. Key holder responsibilityOrganise company annual meeting, Christmas and summer functions for 200+ peopleBook all staff travel, accommodation and training

Provide secretarial support to the Sales Director and his team of eight and co-ordinate a team of ten service personnel. Opening post and screening telephone callsProduce correspondence including confidential documents, monthly sales productivity reports and presentations for monthly sales meetingsLiaise with exhibition organisers, stand builders, caterers for company; General office duties including word processing letters to clients, filing and keeping the access database up to date

Provide secretarial support to the Sales Director and his team of eight and co-ordinate a team of ten service personnel. Opening post and screening telephone callsProduce correspondence including confidential documents, monthly sales productivity reports and presentations for monthly sales meetingsLiaise with exhibition organisers, stand builders, caterers for company; General office duties including word processing letters to clients, filing and keeping the access database up to date

Ensure the smooth running of reception and supervision of three junior receptionistsMaintaining stock levels of safety equipment and upkeep of the customer database.