Tania Williams Email and Phone Number

- Offer a premium and flexible consultation for my customers to plan and book their travel arrangements providing a complete travel service.- Provide ongoing care and commitment for the travel needs of my customers whilst also growing sales and developing new business.- Promote a high level of knowledge, experience, skill and polished presentation in my business dealings. - Ensure repeat business through exceptional service and product. - Create and manage all my own quotations, invoicing, itineraries, reservations, documentation, financial and after sales service aspects of the business.

Awards:*** Most Improved Shop Brisbane 2014 ***

Responsibilities/ Achievements:- Create business strategies to attract new customers, expand store traffic and enhance profitability.- Maintain statistical and financial records and prepare detailed reports on buying trends, customer requirements and profits.- Recruiting, training and supervision of all staff- Managing budgets, setting weekly and monthly targets with staff and providing one on one training to each staff member- Driving financial results and KPI’s through motivating sales team to meet sales objectives by training and mentoring staff.- Resolve travel issues, complaints and refunds in a professional manner- Manage large-scale events including conferences, group travel and logistics of- Provide high level customer service by assessing clients’ needs, meeting quality standards and striving for client satisfaction- Develop and arrange promotional material and hold in store client VIP events.Awards:*** Most Improved Shop Nation Wide 2012 ***

My role was to turn this shop around from a loss store to a profitable store, this was achieved by:- Maintaining customer service quality and standards for the team- Driving financial results and KPI's- Recruiting, training and mentoring staff.Awards:*** Most Profitable Shop Queensland 2008 ****** Most Profitable Shop Brisbane Region 2007/2008 ***

Total ownership of running the New Farm Flight Centre Store. Developing and training staff at all levels in the business. Managing budgets and financial records, hitting store and personal sales targets and ensuring store profitability. Planning and executing marketing campaigns and promotions. Organising incentives, bonus schemes and competitions. Developing new local business partnerships. Performance managing staff through mentoring session and one on one meetings.