Digging deep into my passion for seeing things grow! It's my privilege to work with Ben and the rest of this talented team at Heartbeat to build something amazing! In my role, I am helping Heartbeat define strategy for growth, refine and scale process, and build internal infrastructure that will ensure we meet the exponential growth metrics defined.

Accountable for the retail channel as well as the ecommerce customer experience team, generating 14.1M in direct retail revenue across all retail locations. 3 direct and 12 indirect reports. The role’s specific mandate was to build a scalable retail system, ready to support organizational growth plans.Built and deployed many core retail tools, including but not limited to job descriptions, performance management toolkit, leadership labs, store level communication protocols, peak season playbook, business planning, along with a 3 year retail team structure to support organizational growth plan. Position Highlights - Initiated, created and led Rocky’s first comprehensive retail compensation and labour management processes to promote retention as well as drive productivity. Returned in-store events to retail stores, generating benchmark performance metrics as well as demonstrating growth in product adoption.Initiated and embedded senior leadership (peer) crossfunctional work processes, delivering more cohesive strategic plans and improving overall quality of output and implementation. Successfully opened the 1st flagship location (Canmore, AB) deploying several operations and experience (both customer and team member) enhancements, while creating an ongoing ‘test and learn’ environment. Promoted two channel team members to other channel leads.

VetStrategy is Canada’s largest veterinary care network, operating more than 100 clinics across all provinces. They are a private equity funded organization focused on acquisition and transition of privately held veterinary clinics to their corporte support network. I was accountable for overall operations of 6 veterinary clinics generating 30 million annual revenue, and staffed with 200+ team members, including medical teams.. In addition, this role is the primary transition specialist, navigating the evolution from private to corporate management in all areas of operations, staffing and patient care practices, in patnership with clinic leaders and medical team. Position Highlights - Led and supported Practice Managers through efficient operational practices, respectful and engaging team leadership, individual performance management and effective change navigation to positively impact clinic revenue, operations and team engagement in all 6 clinics. Actively managed seven minority interest partnerships with shares in our largest and most complex hospitals within the network. Successfully transitioned a 24 hour care hospital to a more profitable urgent care model.Thoughtfully transitioned 3 privately held clinics to VetStrategy network.

Accountable for $280M in annual sales across 4 western provinces (2014). Further grew scope to $440M in annual sales across 99 stores across Canada (2019) and 3,000+ team members.Galvanized and led a very high performing team of ten Regional Directors to deliver world class experience to both the customer and team members, while delivering organizational priorities. Led retail team in achieving "Canada's Best Rewarding Retailer", part of a multi-year project targeted to develop high performance teams, to increase operational efficiencies, and to optimize compensation growth for highest contributors, resulting in increased wage rates while driving up productivity metrics. Embedded 12 month talent management cycle, ensuring individual contribution and performance is an ongoing dialogue, and that efforts are aligned to organization priorities.Improved conversion by 5.3% and delivered positive metric growth from 2014 to 2018 consistently.Progressively improved customer experience as reflected by a Net Promoter Score of 78.6% (YTD) from 73.5% (2017).Earned and sustained high employee engagement scores from direct reports at 91% to 94%.Developed and deployed "Paid Loyalty Program" with Pilot Project initiated in May 2019, contributing to $3M in additional revenue in the program's infancy.Retail Specialist on project team leading to establishment of a new Calgary distribution facility within 8 months of possession (2018).Implemented critical omni channel innovations into store infrastructure for a seamless customer experience, including ship to store, online sales attribution,mobile checkout, and express pick-up.

Reitmans, a division of Reitmans Canada Ltd, is a multi-banner fashion brand, owned and operated in Canada.In this role, I managed $101M in annual sales with 86-91 stores across 7 districts within BC, AB, YT and NT from 2008-2013. Prior to that, my scope was $74M in annual sales with 65 stores across 5 districts within AB, SK and NT (2006-2007)Led team of 7 District Managers to provide executive leadership to 91 Store Managers and 1,100 Store Associates.Mentored, developed and promoted 3 direct reports to more senior managerial positions, including a top regional prospectImproved conversion by 4% in 2010 and achieved "Best in Division". Recorded 8% and 14% conersion increase in 2008 and 2007 respectively. Ranked "1st in Division" in 2008 with 21% sales-to-profit return. Ranked "1st in Division" in 2007 with 36% profit increase.