*Manage guest services and administrative tasks efficiently and accurately consistent with corporate policies and procedures while developing best practices *Deliver excellent quality service consistent with luxury brand expectations *Exceed expectations when possible *Contribute towards hotel revenues to increase profits*Assist and action with emergency situations and/or conflicts Accomplishments*Awarded ‘Employee of the Month’ after 11 months of service*2019… Show more *Manage guest services and administrative tasks efficiently and accurately consistent with corporate policies and procedures while developing best practices *Deliver excellent quality service consistent with luxury brand expectations *Exceed expectations when possible *Contribute towards hotel revenues to increase profits*Assist and action with emergency situations and/or conflicts Accomplishments*Awarded ‘Employee of the Month’ after 11 months of service*2019 year to date, ranked as top selling Royal Service Agent for upselling accommodations*In 2018, contributed to the team and helped achieve record breaking upselling sales Show less

*Reporting to the General Manager, lead, support and manage a dedicated team of 15+ employees *Enforcing all policies and procedures by coaching, motivating, and training FOH employees*Maintain high level of service and guest standards and day-to-day operation*Maximizing staff efficiency and productivity*Maintaining theatre ambience throughout by monitoring food presentation and quality, and by maintaining an immaculate dining area and VIP auditoriums *Assist with managing… Show more *Reporting to the General Manager, lead, support and manage a dedicated team of 15+ employees *Enforcing all policies and procedures by coaching, motivating, and training FOH employees*Maintain high level of service and guest standards and day-to-day operation*Maximizing staff efficiency and productivity*Maintaining theatre ambience throughout by monitoring food presentation and quality, and by maintaining an immaculate dining area and VIP auditoriums *Assist with managing inventory *Complete weekly orders for dry goods, food products, liquor, beer and wine*Reconciliation of end of the night funds and reports*Think analytically and adapt in conflict resolutionAccomplishment*Promoted to Assistant Theatre Manager after 6 months of employmen Show less

Cruise Manager (2016)*Directed team members on effective methods, operations and procedures for cruises up to 575 guests*Coordinate between multiple departments to execute each event with success*Delegate and train employees for each cruise while maintaining motivation and positive attitude *Manage all financial forms per cruise*Take pride in ownership of assigned vessel and ensure cleanliness and organization of ship*Ensure client and guests satisfaction… Show more Cruise Manager (2016)*Directed team members on effective methods, operations and procedures for cruises up to 575 guests*Coordinate between multiple departments to execute each event with success*Delegate and train employees for each cruise while maintaining motivation and positive attitude *Manage all financial forms per cruise*Take pride in ownership of assigned vessel and ensure cleanliness and organization of ship*Ensure client and guests satisfaction Accomplishments*Awarded 'Manager of the Month' within 2 months • • • Lead Server: 2014-2016*Product and beverage knowledge and understand POS system *Lead team to execute high level of service• • • • Marketing Intern: Summer 2015*Assist marketing manager with daily tasks including email marketing tool, Constant Contact *Manage internal employee newsletters *Maintained contact with clients with positive experiences to submit online reviews or web site testimonials while forming strong customer base and return business*Monitor reviews on Trip Advisor, Yelp, Google Plus and Facebook Show less

•Manage parking, floor plan, registration and Eventbrite ticket sales for the Conference•Maintain constant communication with Executive Directors, instructor and team members•Assist other members with additional tasks and contribute ideas to help planning process of event

• Plan and execute all GuHu Media's events in collaboration with the executive team • Responsible for submitting the Semester Activity Plans by specified deadlines • Maintain detailed documentation of all events and initiatives

*Prepare and execute social and corporate events for various clients*Provide high level of service

DivaGirl Preneur is all about female entrepreneurship and empowerment. The goal of DivaGirl Inc. is to inspire women to feel sexy, be smart and become successful...all having fun while doing it! They have five divisions including: entertainment, fitness, beauty, preneur and boutique.*Promote events, products and services on DivaGirl’s FaceBook page, official web site, blog platform (Tumblr) and third party marketplace and advertising web sites (Eventbrite and Kijiji)*Manage content… Show more DivaGirl Preneur is all about female entrepreneurship and empowerment. The goal of DivaGirl Inc. is to inspire women to feel sexy, be smart and become successful...all having fun while doing it! They have five divisions including: entertainment, fitness, beauty, preneur and boutique.*Promote events, products and services on DivaGirl’s FaceBook page, official web site, blog platform (Tumblr) and third party marketplace and advertising web sites (Eventbrite and Kijiji)*Manage content on FaceBook daily and on official DivaGirl web site weekly*Create monthly iContact email marketing campaign featuring upcoming events, products and services*Assist with client communications, speaker and vendor recruitment and on-site for eventsAccomplishment*Increased social media customer base by 5% Show less