Tânia L. Email & Phone Number

Faro, Portugal

Community Of Madrid, Spain

- Provide support for Bumble and Badoo apps- Help report and escalate bugs and other issues to the development team.- Resolve queries via Zendesk (in Portuguese and English)

Madrid, Community Of Madrid, Spain

- Successfully launched the PTBR Twitter account (@TwitchSupportBR) and provided support via DM's.- Member of the Localization team.- Helped report and escalate bugs and other issues to our large development team, maintaining constant communication with them every day.- Helped manage the main support account on Twitter, using Sprout: Helped with the creation of posts for our #GlitchTips hashtag, posting new tips every Wednesday.- Provided monthly reports about Twitter income to each area Manager.- Coached colleagues through training and shadowing sessions.

London, United Kingdom

- Member of the Localization team.- Helped report and escalate bugs and other issues to our large development team, maintaining constant communication with them every day.- Handled more than 100 customer inquiries per day, using SafesForce and Sprout (in Portuguese and English).- Coached colleagues through training and shadowing sessions.- Participated in various work groups that contributed to the improvement of our workflows as a team and also the tools we used to complete our tasks.- Conducted interviews for potential team members.

Loulé, Faro, Portugal

Cashier, sales attendant, customer support on-site

Albufeira, Faro, Portugal

- Graphic Design for printing & web, for 25 hotels around the world.- Management of the company’s Facebook page, providing support to customers.- Utilized a variety of software to create high-quality visuals, including Adobe Photoshop, InDesign, and Illustrator.

Portimão

- Lead Designer - Redesign of the whole company logo and their web applications.- Creation of art assets for multiple platforms and devices, including web and mobile.- Constantly communicating directly with the programmers team to study ways to bestimplement the Designs.

Portimão Area, Portugal

Almancil

Summer job: waitering tables and costumer service.Trabalho de verão: servir à mesa, atendimento de clientes, etc.

Vilamoura

Summer Work: cashier functions, direct costumer service.Trabalho de verão: funções de caixa, atendimento directo ao cliente.

Ferreiras

EN: Cashier, Customer Support, SalesPT: Atendimento ao cliente, funções de caixa, Vendas

Faro Area, Portugal

Entering products and suppliers related data in the system (RMS).Archiving data sheets and telephone service (assistance to the stores).Introdução de produtos em sistema e alterações de preços dos mesmos. Introdução, em sistema, de novos fornecedores. Traduções de produtos importados. Funções conexas.

Vilamoura

Filing invoices, telephone service, website maintenance, etc.Assistance in the organization of golf tournaments.Todo o tipo de funções relacionadas com escritório, assim como o arquivamento de facturas, atendimento telefónico, manutenção do site dos torneios organizados pela empresa, etc. Assistência na parte da organização dos torneios de golfe.

Loulé

Course internship: Computer repairing and software reinstall, networks maintenance.Estágio de final de curso: Reparação de computadores e reinstalação de software nos mesmos, manutenção de redes.