Tânia Pires Rabaça Email & Phone Number

Lisbon, Pt

Lisbon, Portugal

Products, Services, Utilities & Resources - Customer & Marketing• Customer experience improvement• Operational process reengineering• Advisory on strategy and efficiency on outputs within the scope• Manage daily customer relations• Volunteer on supporting internal initiatives

• Coaching, mentoring and reporting• Setting strategy and monitoring progress towards goals• KPIs report & data analysis

Lisbon, Portugal

• Cost reduction & business efficiency projects• Project Management: ensure end-to-end responsibility for achieving the project’s objectives in line with the commitments made to the Business• Provide training and coaching to several teams in order to implement the mindset of continuous improvement through lean methodologyResults: presented 55 projects with impact on the reduction of FTEs, customer service and productivity gains, of which 49 were successfully implemented; recognitions in the WINs Reward that acknowledges the efforts made to promote a Continuous Improvement mindset across the bank and to generate and implement impactful changes in our way of working: in January 2021 as the BEST 2020 LEAN AMBASSADOR and in February 2020 as the BEST AMBASSADOR.

Paris, France & Lisbon, Portugal

• Research data, legal documentation and analyze, coordinating the legal event (absorptions, mergers and liquidations) • Advisory on operations management• Coordination with several stakeholders, front office and back office (Legal, Risk, Due Diligence, Compliance and Trading teams) in order to transfer all the assets, liabilities and trades

• Development of marketing and communication plans• Content Marketing creation• Social Media strategies development

Lisbon Metropolitan Area

• Outline communication strategy and digital content creation• Managed Adwords campaigns, facebook and instagram adsResults: reinforcement of the brand's positioning, increased awareness and target interaction

Estoril

• Analyze campaign efforts, performance and sales maps and KPIs• Benchmarking analysis and strategy alignmentResults: new strategy for more appealing and sustainable digital content, creation and management of a portfolio with the study of all the competition and elaboration of online/offline campaigns

Portugal

• Brand awareness actions and direct sales in several cities of Portugal for distinct brands

Viseu E Região, Portugal

• Develop business relationships with suppliers and customers from foreign countries (brands: Mercedes-Benz; Nissan; Porsche; Renault; Skoda; Toyota; Volkswagen; Volvo; Audi; BMW; Ford; Jaguar; PSA)• Planned and strategically managed the entire logistics, raw material and final product orders, warehouse quantities and transportation fees• Responsible for the entire life cycle of a product, quality and correspondent delivery timesResults: implemented a system for calculating raw materials and orders which reduced the calculation time by 60%, after one month I went from two customers to five customers, at the end of the second month I already had a portfolio of 13 customers

Coimbra E Região, Portugal

• Outline marketing and communication strategies for two gyms with different target audiences and located in distinct areas• Analysis of sales maps and KPIs• Sales strategy and coordination of sales team• Responsible for benchmarking and partnershipsResults: responsible for the communication of the opening of the second gym, significant increase in the client portfolio (+30%), notable and sustainable reinforcement of brand awareness

Coimbra

• Costumer service desk• Stocking products and merchandise• Offer a friendly and helpful service to customers• Cash operator

Coimbra

• Sales floor• Stocking products and merchandise• Offer a friendly and helpful service to customers• Cash operator

Carregal Do Sal

Company: Pingo Doce.• Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate• Stocking of products while ensuring proper product rotation and quality• Responsible for counting contents of cash register drawer at the end of each shift

Carregal Do Sal

Company: Pingo Doce.• Scan items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate;• Stocking of products while ensuring proper product rotation and quality;• Responsible for counting contents of cash register drawer at the end of each shift.

Master'S Degree, Applied Management

Case study: The Customer Journey Applied to Content Marketing Strategy. Eletronic Retail - Large Appliances

Executive Master In Management With A Specialization In Strategic Marketing, Management, Strategic Marketing

Post-labor. Grade: 17/20 Most Relevant Coursework: • Digital Marketing – 19 • Strategic Marketing – 18 • Distribution Channel Management –.

Intensive Course - Digital Marketing And Affiliate Marketing

Intensive course with Paulo Faustino (Specialist in Digital Marketing, Investor and International Speaker) and Rafael Rez (Digital.

First Certificate In English | Fce, English

A FCE qualification proves I have the language skills to live and work independently in an English-speaking country or study on courses.

Marketing, Sales, Coaching And Leadership

One of the biggest fitness events in Portugal: Portugal Fit. Meo Arena - Lisboa Speakers: Tomaz Morais, Director of Rugby; Pedro Caramez.

Bachelor'S Degree In Organizational Communication - Marketing Communication, Marketing

President of Car Commission (Finalists); Collaborator AEESEC (Student Association): - Internships and Career Prospects.

High School, Sciences & Technologies

President of the General Assembly of the Student Association; Member of the volleyball team; Member of the badminton team.