• 20 years of diverse experience as a project manager, analyst, coordinator, administrator, bookkeeper, and customer services representative in high tech, international transportation, logistics, customs, manufacturing, financial services and IT consulting industries.• Project management work providing project stakeholders and teams with all aspects of the project management experience: planning, leading, executing, managing (time and resources), directing, budgeting, negotiating, gathering requirements, developing plans, managing Risk, Action, Issue and Decision (RAID), providing expert advice, monitoring and reporting progress, cross-business liaison and cross-vendor management. • Analytical work working with VP and director-level executives on pipeline reporting, sales forecasting, planning, budgeting and data analysis.• Administration work including sales, order management, document management (electronic & paper-based), accounts receivables & payable, customer care and data entry. • Sales management including contracts and bids, purchase orders, commission tracking, customer relations and ensuring client satisfaction.• Planning & co-ordination with various departments to meet customer and contract requirements.• Participated on CRM/ERP systems implementation projects as a business analyst and tester.• Data-mining and analysis in sales, marketing, logistics and transportation. Technical Knowledge• Projects delivered: application development, payments system upgrades, launched an API platform, IT infrastructure, enterprise wide hardware upgrades, disaster recovery, datacenter upgrades, compliance and audit• Word, Excel, Power Point and Outlook, Microsoft Project.• Siebel, Oracle E-Business Suite and BI , Salesforce, Goldmine CRM and Microsoft Dynamics CRM/ERP.• Simply Accounting, Quick Books, AccPac, SAP One Cloud.• WebEX, Google Apps for Business (Communicate, Collaborate, Storage)
Listed skills include Customer Service, Management, Leadership, Project Management, and 15 others.