ABOUT BLUESTONE HOME LOANSBluestone is a leading non-bank residential lender. We provide tailored solutions to 'non-standard' customers. Those who are self-employed, have an imperfect credit history, goals of investing or taking control of their super with SMSF. ABOUT MEI am a passionate marketer in the financial services and fintech industries with more than 17 years' experience, helping customers and partners achieve their marketing and business goals. I believe in a customer and partner centric approach and see their success as our success. Through all these years, I’ve learned how crucial it is to any business to devote time to actively listen to our clients and partners and nurture these relationships to be able to keep their satisfaction levels high, retain them and ensure they come back to us again and again.I’m energized by collaborating with different teams within the organisation to achieve common goals. I take full ownership of my customers' needs and ensure my stakeholders receive the 5-star customer service they deserve.I’m data and insights driven and use it regularly to make day-to-day decisions and support what activities we should stop, keep, repeat or multiply.I strongly believe in the power of using video content to engage with internal and external clients in a way that is hard to achieve (if possible) by other communication channels. It helps create meaningful connections with your audience, entertain and educate. If done well, it can create a long-lasting emotional connection with your organisation, increase brand recognition and loyalty, help with customer retention, keep and attract talent and stand out from your competitors.TOOLS:Marketo, Hubspot, Salesforce, DocuSign, Qualtrics, Tableau, Confluence, Notion, Jira, Trello, Adobe Suite, Slack, Canva, Shootsta