Tânia Rosado Email & Phone Number

Lisboa, Portugal

Oeiras, Lisboa, Portugal

Lisboa, Portugal

Lisboa, Portugal

Holiday Inn Express Lisboa Alfragide

• Link between Companies and Hotel Management for the establishment of commercial agreements
• Correspondence, E-mails and Reservations,
• Personalized service to Gold and Platinum members,
• 30 day invoice issuance and billing (companies and agencies) - City Ledger,
• Closing of Sales on Extranet sites (agencies),
• Interface with travel agencies and tour operators to reserve tourist circuits,
• Night audits and various reports (Flash Manager among others),
• Check Cashier of shifts and General Cashier of the day,
• Reports and fault lists for maintenance,
• Administrative support of all reception tasks,
• Attendance of guest’s requests and complaints,
• Individual and group check-ins and check-outs,
• Log Book and Check-Lists,
• Verification and collection of No-Shows,
• Purchasing and Treasury. Receiving, checking and recording of goods receipts,
• Certification, approval and payment of invoices,
• Trainer of a reception trainee.

Holiday Inn Express Lisboa Alfragide

All front desk & reservations tasks namely the following:
. Intermediate between Companies and hotel manager regarding commercial agreements
. Invoicing and Payments
. E-mails, bookings & reservations
. Assigning rooms to Gold and Platinum members
. Groups and individual check-ins and check-outs
. Travel agencies interface
. Advance Purchases
. Check-out and No Show lists
. Cashier
. Log book
. Check-list control

Lisbon Area, Portugal

All Front Office tasks namely: check-ins, check-outs, telephone attendance, mailing, several finance procedures, public attendance, concierge (travel tours reservation), preparation of check-ins for the next day client account verification, insert client profiles on the system (Opera PMS), claims management
Responsible for the training of several reception interns.

Vilamoura

I was part of the reservations team

Vilamoura - (Algarve - Portugal)

All Front Office tasks namely: check-ins, check-outs, telephone attendance, mailing, several finance procedures, public attendance, concierge (travel tours reservation), preparation of check-ins for the next day client account verification, insert client profiles on the system (Opera PMS), claims management
Responsible for the trainning of a intern at reception

Kaaresuvanto - Lapland - Finland

The Davvi Arctic Lodge is a turistic complex composed by one Hotel (w/ 25 rooms), 6 Fell Houses and 14 Cabins. In overall the complex has more than 180 beds.

As Receptionist I was in charge of the Davvi Arctic Lodge Reception and I did all the Front Office tasks namely check-in, check-out, bookings & reservations, guest support, gift shop attendance, booking of several different tours for tourists, Interfaces with the UK TRANSUN travel agency (www.transun.co.uk) and with the local rent-a-car agent.

As Assistant Manager I was providing support to the management team and I did several different tasks namely back office tasks (night audits & reports, staff payroll payment preparation, correspondence, …), logistics tasks (order and reception of goods, Invoices certification and approval for payment,…), F&B reports and maintenance lists.

I have also performed additional tasks in the areas of Housekeeping, Restaurant & Bar, Kitchen and Laundry.

Lisbon, Portugal

Providing private math lessons to high school secondary level students.

Lisbon, Portugal

Key Disciplines:
Company Management; Events Management; Statistics; English; Spanish; F&B Management; Economics; Accounting; Hospitality & Tourism; Hotel Operations; Marketing; Leadership; Criativity; Human Resources; Image & Public Relations; Portuguese Etnography & Gastronomy

Lisbon

Main tasks:
. Initial training on job
. Logistics integration procedures
. Receiving and checking incoming goods
. Record entry of goods
. SAP reports
. Analysis, review and correction of SAP goods entries
. Monitoring and support of monthly closing activities
. Control and analysis of outstanding reports
. Accounts payable (relationship with suppliers)

Vilamoura, Portugal

Main Tasks:
. Table service
. Mise-en-place
. Room service
. Mini-bar

Lisbon, Portugal

Main tasks in contact with the public:
. Cash register
. Ticket selling
. Food & drinks

Master’S Degree, Hospitality (Hotel) Management

Activities and Societies: ... I got my University Degree in Hospitality (hotel) Management

General Secundary Course, Higher Education Oriented

I finished my High School Education

High School 11Th Grade, General Studies

High school Education

High School 9Th Grade, General Studies

Elementary School

Education record

Activities and Societies: ... Primary School

Education record

Activities and Societies: ... Elementary school

Education record

Activities and Societies: ... Primary school