Tania William Email & Phone Number

- Managed tickets and coordinated with internal teams to ensure timely service delivery and issue resolution.- Maintained high-quality standards in client interactions, providing comprehensive solutions through a ticketing system.1. Diagnose and Troubleshooting:- Diagnosed and resolved technical issues, showcasing a strong understanding of complex systems.- Assisted clients with general account-related inquiries, demonstrating a customer-centric approach.- Implemented client escalation procedures, ensuring exhaustive troubleshooting before escalating issues.- Provided expert assistance, coordination, and support for low complexity devices, improving client satisfaction.- Initiated follow-up communication beyond the initial contact, fostering strong client relationships.2. Billing/Transaction Issue Resolution:- Conducted day-to-day transactions, meticulously verifying, classifying, and recording transaction orders.- Addressed payment, refund, and purchase-related issues, ensuring prompt and satisfactory resolutions.3. Technical Support and Collaboration:- Collaborated effectively with the development team to report and address issues, contributing to product improvements.- Maintained detailed documentation of notes, reports, and logs on appropriate accounts, streamlining the troubleshooting process.- Identified trends and emerging issues, promptly informing the Manager and Support team for proactive solutions.- Worked closely with internal and external clients to resolve issues, gathering essential information on emerging challenges.- Tracked and documented issues, ensuring timely and effective solutions to enhance customer experience.Additional Achievements:- Recognized for consistently exceeding client satisfaction targets through exceptional support and problem-solving skills.- Actively contributed to the development and implementation of process improvements, leading to enhanced efficiency and reduced resolution time.

South Korea

- Selected to train and represent Malaysia in Bobsleigh, South Korea.- Underwent intensive training at PyeongChang Alpensia Sliding Centre , led by a team of specialized experts from International and Korean Bobsleigh Skeleton Federations.Achievements and Contributions:- Chosen to participate in the PyeongChang Legacy project's New Horizons Sliding Champion Program, representing Malaysia in the development of winter sports.- Promoted winter sports, particularly the sliding discipline, in Malaysia through interviews on prestigious sports media platforms such as Astro Arena, Team Malaysia, and Sukan TV RTM.- Served as a trailblazer and pioneer for the bobsleigh sport in Malaysia, inspiring and motivating other Malaysian athletes to explore winter sports and broaden their horizons.Additional Impact:- Strengthened diplomatic and sports ties between Malaysia and South Korea through participation in the PyeongChang Legacy project, fostering cultural exchange and cooperation.

Represented university, state and country, for both dinghy (Int 420 & 470) and keelboat classes: Yisunsin Cup International Yatch Race 2018, Guangzhou Nansha International Sailing Regatta 2017, Borneo International Yatching Challenge 2013 and 2015, Qualifying for the Rio Olympic 2016 (FX 49er) 2014 - 2015, Navy Day Regatta & Merdeka Day Open Regatta 2011, Malacca Open Regatta & Tunku Laxamana Championship 2009 etc.

Seoul, South Korea

- Assisted on researches on supporting the Korea National Team’s performance (e.g. physiology, biomechanics, psychology). Biomechanics – Video analysis for Biathlon during the national championship / selection for the national team. - Assisted the department of International Relation by researching and analyzing information on sports governance, finance, projects, and policy within Asian countrieshttp://dtm.snu.ac.kr/wp-content/uploads/2019/01/dtm_news_letter_volume_5_issue-2.html

Seoul

International Football Education (IFE)- Designed fun soccer activities for kindergarten and elementary students.- The soccer session primarily focusing fun exercises through a series of games which allowed them to develop the basic skills.- Established weekly and monthly training program.- Effectively communicate with parents and teachers for feedback.

Kuala Lumpur, Malaysia

During the internship, I was assigned to the National Coaching Academy, where I was involved in:- Developed a set of modules and presentations for coaches. The topics include Nutrition, Skill Acquisition, Multilateral, and Teaching Games for Understanding. - Administered Sports Science and Sports Coaching courses for coaches covering all the states in Malaysia – liaised and established relationship by engaging to the speakers, coaches, sports officer etc.- Assisted in the documentation of coaching licenses and courses for national coaches.

Sabah, Malaysia

Assisted in the implementation of Malaysia Book of Records Program 2014: “Malaysia Longest Distance Run on a Treadmill by a Group”. - Effectively communicate with sponsors; proposed contingency plan; facilitated on logistics/venue set-up.- As a team leader, I was delegated to handle media – ensuring publicity through social media such as Facebook, Instagram etc.

Sabah, Malaysia

- Assisted in installation and commissioning of Audio-Visual Equipment.

Master'S Degree, Sport Management

Activities and Societies: Swimming - Korea Cross Swimming Challenge 2018 Thesis: Understanding the Influence of Mental Toughness.

Bachelor'S Degree, Sport Science

Activities and Societies: Swimming - Represented UMS for Inter-University Games (UiTM Shah Alam, 2014) Final Year Project: Muscle.

Foundation Degree, Physical Sciences

Activities and Societies: Netball- Represented Labuan Matriculation College for Inter-Matriculation Games 2012