Head Of Digital Operations
CurrentI am responsible for the product operations behind our digital business units, spanning digital audiobook distribution, audiobook production services, and new strategic initiatives. Day-to-day responsibilities include ownership of our tech roadmap and process, establishing KPIs and driving strategic discussions around them, and managing an excellent cross-functional product operations team. The highlights of the larger-scale initiatives I’ve had the opportunity to spearhead include:1) Creation of centralized digital operations team, reducing operational siloes and inefficiencies while unleashing business teams to focus on business growth2) Implementing a development planning framework borrowing heavily from OKR and “Shape Up” approaches. This has improved our speed to market, internal visibility, accountability, and connectivity between business strategy and software development prioritization.3) Leading product operations for MVP launch of Audioworks, a full-service audiobook production offering. This was spun off into its own business unit and operations team in January of 2021, now led by a team of first-time managers I coached to drive execution going forward.