Tanielle Alexander Email & Phone Number

Perform research on warranties and prepare customized warranty papers for workReview all warranty claims and administer it with warranty awardedCoordinate with the manager and prepare repair order for authorization as per warranty requirementAssist various departments and fulfill all warranty requirementsAssist customers with all warranty service and prepare associate documentsMonitor all customer inquiries and requests on all warranty issuesSupervise all information and update database and prepare required filling documentsMaintain knowledge on various warrant programs by active participation in education programsEnsure customer satisfaction and ensure compliance to all warranty specificationsEvaluate databases and complete all data entry for warranty claims and filingsPrepare and maintain all warranty documents according to distributor and manufacturer requirementsCoordinate with account departments and settle all warranty claimsMaintain records of customer details and warrantor references

Cape Town, Western Cape, South Africa

Ensured customers were notified of payment before collectionMaintained regular and effective communication with customers and workshop staffEnsured that the vehicle was completed at the promised timeSold features, advantages and benefits to the customerMonitored sub-let repairs, followed up on awaiting parts and special order partsEnsured customer satisfaction by providing optimal customer careDetermined service needs and communicated these to the workshop to fix and deliver the vehicle on time

Ensured the successful and progressive application of all customer-centric activitiesConducted a SWOT analysis of all CRM activitiesEnsured agreed action plans were developed to achieve short and long term CRM objectives for the dealershipEstablished processes for monitoring data qualityConducted follow up callsIdentified possible strengths and weaknesses in the customer experience at the dealershipCoordinated the customer complaints processIdentified trends and repeats in customer complaintsSubmitted monthly customer board action plan

Managed and resolved customer complaints for all departmentsHandled the dealership compliance for auditing purposesActed as the Facilities Supervisor, ensuring that building remained in excellent condition and arranged the repair of any faultsOversaw onsite contractors and their relative compliance documentsTyped documentation, reports and correspondence for the Dealer PrincipalManaged incoming communications for Dealer PrincipalEstablished and maintained an effective filing system, both electronic and physicalCompleted all business travel arrangements and the planning thereofAssisted the Dealer Principal with administrative tasks required, over and above-mentioned tasksAssisted in minute taking and the preparation of meetings

Managed diary contacts dailyManaged the workshop capacityMaintained relationship between workshop and customerCreated workshop bookings, dailyAssisted customers with vehicle need queriesAssisted customers and potential customers via the websiteStrived to upsell value-added products with every booking call