Tanika Best Email & Phone Number

• Provides technical expertise and support for the management of the Information Systems including designing, testing, operating and improving IT services.• Provides third-level response, review and diagnostics to incidents, requests, problems and changes regarding deployed information systems.• Leads planning, design, implementation, enhancement and maintenance of the company’s Finance, HR, Enterprise Project Management, Service Desk, Intranet Portal, CRM and database services.•… Show more • Provides technical expertise and support for the management of the Information Systems including designing, testing, operating and improving IT services.• Provides third-level response, review and diagnostics to incidents, requests, problems and changes regarding deployed information systems.• Leads planning, design, implementation, enhancement and maintenance of the company’s Finance, HR, Enterprise Project Management, Service Desk, Intranet Portal, CRM and database services.• Responsible for maintaining functional and non-functional specifications in a portfolio of systems/applications designed to meet business requirements throughout project and program lifecycle.• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements Show less

Key Responsibilities:• Assist in the design of new systems by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications and conducting feasibility assessments, e.g., e-Approvals System, Fixed Assets System• Assist with Internal IT Service Desk activities, work with the helpdesk team, maintaining records of incidents, requests, work activity, and resolution using Service Desk software solution, escalation of support where… Show more Key Responsibilities:• Assist in the design of new systems by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications and conducting feasibility assessments, e.g., e-Approvals System, Fixed Assets System• Assist with Internal IT Service Desk activities, work with the helpdesk team, maintaining records of incidents, requests, work activity, and resolution using Service Desk software solution, escalation of support where necessary.• Configure, implement, and troubleshoot the company’s SharePoint server-based intranet portal solutions, e.g., project sites, HR Leave Approval System, eApproval System, Performance Management. • Ensure proper systems operation and to ensure availability, reliability, and performance of the SharePoint server intranet portal.• Provides second-level response, review, and diagnostics to incidents, requests, problems and changes regarding deployed services and software • Maintains documentation and knowledge-based repositories for assigned services and applications as it relates to systems design, configuration, and changes • Maintains policy compliance standards related to client workstation configuration and end-user use of IT resources, addressing and reporting non-compliance issues as needed.• Experience in creating technical reports and user dashboards for varying levels of the organization using data visualization techniques such as Power BI, and SSRS.• Assists in execution of ICT and related development projects Show less

South Eastern Education District

Key Responsibilities:• Provided first-level response, review, and diagnostics to problems regarding client workstations, software, and networking.• Escalated issues to higher-level tiers for resolution of more complex technical problems.• Assisted staff by explaining and demonstrating the use of hardware/software, peripheral devices, network sharing, data backups, and other system functions and purposes as needed.• Maintained troubleshoots and upgrades computer-related hardware… Show more Key Responsibilities:• Provided first-level response, review, and diagnostics to problems regarding client workstations, software, and networking.• Escalated issues to higher-level tiers for resolution of more complex technical problems.• Assisted staff by explaining and demonstrating the use of hardware/software, peripheral devices, network sharing, data backups, and other system functions and purposes as needed.• Maintained troubleshoots and upgrades computer-related hardware including individual work stations and laptop computers; printers and scanners.• Monitored tests and troubleshoots hardware and software problems about the business application systems; Supporting Users and Troubleshooting Desktop Applications on Windows 7.• Rendered support and troubleshooting for supported software products including productivity suites intranet, network connectivity, Internet utilities, Remote Access solutions, web browser, and email services.• Installed, configured, and upgraded hardware and software as required• Responded to client inquiries offers technical assistance to system users and provides updates, status, and completion information to management.• As needed, Open and Track incident/service requests on Ministry’s Helpdesk System; Closes out all trouble tickets assigned and follows up to ensure user satisfaction.• Assisted with the maintenance and updating of the Ministry’s computer inventory, anti-virus definition files; back-up tape systems and disaster recovery plan.• Provided user training on computer-based tools, in-house developed software, and other general PC training. Show less

Masters Of Science, Information And Communication Technology

Bachelor'S Degree, Computer Science

Activities and Societies: Hiking, Track and Field