Tanika Miller Email & Phone Number

Irvington, Nj, Us

In this IT role my responsibilities include, but are not limited to: -Resolving client escalations by addressing benefit eligibility and payroll questions -Resolving data discrepancies between bswift and external vendors, insurance carriers, Third Party Administrators, and payroll/HRIS systems-Produce reports that summarize data from various sources to investigate data discrepancies -Performing multiple recurring audits to ensure data integrity.

New Jersey, United States

Key Responsibilities:In my current role, I identify, draft, and maintain business requirements as well as align them with functional and technical requirements. Leveraging my strong leadership skills, I deliver exceptional guidance and support to team members on various task such as reporting, claim stops, and pulling the right data from certain databases. On a daily basis, I prepare materials for internal and external audit activities. I review audit findings/reports for accuracy and… Show more Key Responsibilities:In my current role, I identify, draft, and maintain business requirements as well as align them with functional and technical requirements. Leveraging my strong leadership skills, I deliver exceptional guidance and support to team members on various task such as reporting, claim stops, and pulling the right data from certain databases. On a daily basis, I prepare materials for internal and external audit activities. I review audit findings/reports for accuracy and completeness while evaluating and maintaining different monthly reports for the benefit coding and testing team such as Inventory Tracker, System Outage, and Defect Logs. I analyze project data and provide feedback to clients and customers.Key Achievements:• Achieved and maintained 4 out of 5 ratings consistently for two years.• Reduced inventory volume by 30% by implementing and monitoring effective inventory controls.• Saved company expense by 40% in last two years by leading over 10 process improvements.• Reduced reports preparation and data gathering time from all sources by 40% as well as improved operational efficiency by developing superior macros.• Administered important and sensitive requests and projects requiring a high level of expertise.• Established and maintained robust business relationships with subject matter experts (SME).• Developed and executed effective strategies for gathering, reviewing, and analyzing data requirements.• Met client needs by applying over five levels of testing, including functional, regression, user acceptance, integration, and performance testing. Maintain a mutual understanding of processes and applications by coordinating with business and technical personnel. Show less

New Jersey, United States

Key Responsibilities:As a Data and Reporting Support Analyst, I examined and streamlined complex work processes by developing and implementing effective strategies. I was trusted by the management for leading data mining from appropriate systems and conducting in depth analysis. One my key tasks was to save, update, and organize folders and documents for the Olive Branch Group on Share Drive. I have supported business decisions making by resourcefully transforming data into… Show more Key Responsibilities:As a Data and Reporting Support Analyst, I examined and streamlined complex work processes by developing and implementing effective strategies. I was trusted by the management for leading data mining from appropriate systems and conducting in depth analysis. One my key tasks was to save, update, and organize folders and documents for the Olive Branch Group on Share Drive. I have supported business decisions making by resourcefully transforming data into information.Key Achievements:• Established and oversaw 80% of the workflows and flow chats for the Benefit Coding and Testing Team.• Developed and maintained the SharePoint site for the F.U.N. Workgroup.• Recognized as the top person for the job owing to exceptional operational efficiency. Show less

New Jersey, United States

Key Responsibilities: While serving the Horizon Blue Cross Blue Shield, I directed benefit files loading in compliance with contracted requirements, program design, medical policies, and State / Federal mandates. On a daily basis, I managed internal and external customer's documentation, including Checklists, Benefit Plan Designs, and NAEGS. I have created coding grids for the benefit coder. By utilizing Clearquest and problem logs, I addressed and mitigated complex problems and… Show more Key Responsibilities: While serving the Horizon Blue Cross Blue Shield, I directed benefit files loading in compliance with contracted requirements, program design, medical policies, and State / Federal mandates. On a daily basis, I managed internal and external customer's documentation, including Checklists, Benefit Plan Designs, and NAEGS. I have created coding grids for the benefit coder. By utilizing Clearquest and problem logs, I addressed and mitigated complex problems and issues. To optimize business productivity, I Attended Implementation Conference calls and different staff meetings.Key Achievements: • Recognized as the top performer by three managers by improving bottom lines and enhanced working progress.• Ensured accurate processing of National and Corporate accounts by leading successful testing. Show less

Springfield, New Jersey

Bachelor’S Degree In Business Administration – Healthcare Management, Health/Health Care Administration/Management

Activities and Societies: Graduated with Honors

Associates Degree In Social Science, Business Administration

Activities and Societies: Graduated with Honors

Associate Of Science - As, Social Psychology