I presently edit all content for this new publication. I also assist with decisions pertaining to content, graphics, and layout.

In these roles, my primary responsibilities included serving as one of the main communicators for the company; designing and implementing community engagement and consultation programs for various stakeholder groups, including international dignitaries, government officials, members of parliament, customers, regulators and the public in general. I also conducted public education sessions and responded to requests for media interviews. The job also required supervision of the operations of the Call Centre, which handled an average of 22,000 customer calls monthly, to ensure all customer complaints/queries were adequately addressed by the agents and followed up with the relevant departments for prompt resolutions to meet company and regulatory standards.Additionally, I wrote, reviewed and edited correspondences and publications for final internal and external dissemination – these included letters, emails, news releases, newspaper Ads, annual reports, board reports, monthly reports, corporate newsletter and all other communiques. I also assisted with the development of content for billboards, television, radio, in-office multi-media screens, website and social media pages.

In this capacity, I taught customer service skills and communication skills to students pursuing certification as pharmacy technicians, dialysis technicians, phlebotomists and medical assistants.

As the Customer Relations Officer for the western region, I had direct responsibility for customer relations, community outreach, consultation and intervention. I represented and spoke on behalf of the Authority at all stakeholder community meetings within the region. I Initiated and responded to all public education needs in the regions (schools, communities, businesses, government), particularly those with health and environmental implications.Additionally, I coordinated and executed special events including the Clean School and Get the Cash Competitions, Staff and Community Treats. Other activities in which I was critically involved were facilitating and conducting training sessions with various stakeholders in relation to the NSWMA Act. My role also extended to coordinating and participating in special joint enforcement exercises with security forces, public health departments and the local authorities across the region. I also contributed to the publication of the corporate newsletter.

In this position, my main responsibilities included researching and writing speeches, press releases, and media advisory, arranging press conferences, organizing meetings, assisting with special events, and civic ceremonies. Additional duties included making all the necessary arrangements with the Ministry of Foreign Affairs, airport, transportation provider and hotel whenever the City hosted international delegates or when the Mayor traveled internationally in an official capacity.During my time with the company, I also planned and executed the Annual Mayor’s Treat for Children and the Annual Mayoral Dinner for the City’s indigent and homeless as well as liaised with the business community and other key stakeholders to actively raise funds for the Mayor's Charity Fund.