Tanika Spence Email and Phone Number

Key professional experience- Quality Assurance Operations Non-Commissioned Officer 2018-2021·        Responsible for developing innovative solutions for content presentation, course design, development, implementation, and the maintenance of e-learning training programs for our internal associates·        Collaborated with key stakeholders to define course development guidelines and interfaces with business subject matter experts for content validity to achieve desired outcomes·        Performed needs and task analysis, scope projects, and evaluated existing documentation to identify the most appropriate training approach and content to meet the learning needs of associates·        Responsible for outstanding troubleshooting skills to evaluate and solve complex issues with technical systems and integration issues with our learning management system·        Collaborated with internal and external partners to achieve the best possible learning solution·        Analyzed the current development process and suggests improvements or best practices for future projects.·        Ability to optimize the use of a Learning Management System for hosting course content·        Facilitate Train-the-Trainer events for team leads to better equip them to train their teams and thus, scale the learning effort·        Design and deliver courses that have active learning elements to engage Learners in keeping with a strong, internal training philosophy·        Applying Instructional Design concepts and adult learning principles to create online and instructor-led training and development programs·        A self-starter efficient in managing multiple projects and deadlines in a fast-paced, results oriented, and data-driven environment ·        Teamwork & Building relationships with cross-functional teams·        Knowledge management·        Ability to interpret data and draw conclusions