• Developed strategic plans to educated and drive business engagement among team members by providing feedback, working directly with thebusiness team, and staying up to date with Apple Business solutions and campaigns.• Embodies the Apple Steps of Service by consistently providing exceptional customer experiences, driving results, and supporting customers with avariety of needs including accessibility, education, and business.• Combines technical and sales knowledge to help… Show more • Developed strategic plans to educated and drive business engagement among team members by providing feedback, working directly with thebusiness team, and staying up to date with Apple Business solutions and campaigns.• Embodies the Apple Steps of Service by consistently providing exceptional customer experiences, driving results, and supporting customers with avariety of needs including accessibility, education, and business.• Combines technical and sales knowledge to help develop team and serve as a trusted resource for leadership, team members, and customers. Show less

• Utilized sales experience to consistently drive ownership as a technical solution at the Genius Bar.• Quickly identified proper hardware and software solutions for multiple customers while maintaining a high level of customer focus.• Facilitated Core to train and share expertise with new team members and maintained reputation as a trusted resource for team members.

• Lead the team by approaching challenges with a proactive mindset, consistently meeting or exceeding sales goals, mentoring team members, andinspiring commitment and excitement by working together to achieve store goals.• Maintain position as a trusted resource for leadership and team members by staying up to date with educational materials, promotions, products,prioritizing self-development, and focusing on evolving needs of the business.• Consistently earns a 90+ NPS by… Show more • Lead the team by approaching challenges with a proactive mindset, consistently meeting or exceeding sales goals, mentoring team members, andinspiring commitment and excitement by working together to achieve store goals.• Maintain position as a trusted resource for leadership and team members by staying up to date with educational materials, promotions, products,prioritizing self-development, and focusing on evolving needs of the business.• Consistently earns a 90+ NPS by establishing meaningful connections with customers by listening to their needs, learning about their passions andencouraging ownership of Apple products, accessories, and services that match their needs and interest. Show less

• Developed a deeper sense of day-to-day business operations through consistent communication with leadership, tracking results inLeader Board, monitoring schedules, being present and aware of the operations in various areas of the store, strategically adjustingteam coverage to respond to the needs of business traffic, and being proactively involved in customer interactions and escalations.• Ensured that team members and customers felt safe and supported by prioritizing health and… Show more • Developed a deeper sense of day-to-day business operations through consistent communication with leadership, tracking results inLeader Board, monitoring schedules, being present and aware of the operations in various areas of the store, strategically adjustingteam coverage to respond to the needs of business traffic, and being proactively involved in customer interactions and escalations.• Ensured that team members and customers felt safe and supported by prioritizing health and safety guidelines, staying up to datewith current promotions, product knowledge, sharing sales and technical expertise, and providing the proper knowledge resources. Show less

• Supported the RCC team by connecting with customers through online chats that involved sharing product knowledge, building customized orders,assistance navigating the online store, addressing health and safety concerns, store policies, and providing additional Apple services to enhancecustomers experiences.

• Empathetically and professionally addressed customer needs by presenting customized solutions, skilled troubleshooting, andeffectively communicating proper solutions for hardware repairs, software issues, and educational opportunities.• Contributed to the Genius Bar’s success by promptly completing repairs, addressing the needs of multiple customers, staying up todate on technical knowledge, creating ownership opportunities, and utilizing technical expertise to offer guidance to… Show more • Empathetically and professionally addressed customer needs by presenting customized solutions, skilled troubleshooting, andeffectively communicating proper solutions for hardware repairs, software issues, and educational opportunities.• Contributed to the Genius Bar’s success by promptly completing repairs, addressing the needs of multiple customers, staying up todate on technical knowledge, creating ownership opportunities, and utilizing technical expertise to offer guidance to team members. Show less

• Provided hands-on technical support to troubleshoot, diagnose, and provide solutions for software and hardware-related issues.• Helped customers get the most out of Apple technology by introducing and educating customers on supporting accessories, in-storetraining, online resources, business solutions, and Apple services.

• Provided inbound sales and technical support for account representatives, K-12, library, military, and end-users through channelsincluding phone, email, and web-chat.• Supported the e-commerce website through troubleshooting, internal testing, and issue reporting utilizing the Slack messaging app.• Facilitated virtual on boarding including account creation, website navigation, and building customized standing order plans.

• Assisted the Creative Director in the development and execution of creative marketing strategies involving multi-channel marketingthrough direct mail, e-mail, and social media.• Managed trade show activity including securing venues, communicating event details with the sales team, managing eventscalendar, delivering show materials, and processing sales lead information into Salesforce.

As a Marketing Intern I worked alongside the Business Development Team and Creative Director to research energy efficient lighting solutions for key verticals (Retail, hospitality, and healthcare), identified and submitted Leads for key decision makers into Salesforce CRM, maintained and delivered (digital and print) marketing materials to secure meetings with targeted accounts, and assisted Creative Director with coordinating materials for national trade shows.Skills & Experince: -… Show more As a Marketing Intern I worked alongside the Business Development Team and Creative Director to research energy efficient lighting solutions for key verticals (Retail, hospitality, and healthcare), identified and submitted Leads for key decision makers into Salesforce CRM, maintained and delivered (digital and print) marketing materials to secure meetings with targeted accounts, and assisted Creative Director with coordinating materials for national trade shows.Skills & Experince: - Managed Leads utilizing Salesforce CRM- National Trade Show coordination Show less