Manages all Incoming Internet leads. Persuade customers to come into dealership via phone and /or email, Manages and allocates leads to Internet Salespeople when customers arrive. Assist with car deals if needed. Repair and maintain dealership computers, printers, servers and updates/maintain computer network. Align technical aspects to meet our business goals. Increased monthly BDC sales from 14% to 52% of Used and PreOwned total dealership sales. Maintain websites - advertisements, specials, vehicle comments, search engine marketing, and email and traffic campaigns. Initiates/maintains partner relationships with third party vendors. Constantly strategizing and initializing new ways to further develop business. Suggested new products that increased earnings by 40%. Created follow-up program where all customers that visited dealership without buying go into BDC CRM for intensive follow-up. Currently bringing 35% back in to purchase.

Promoted to IT Support Services Technician II during training because of extensive knowledgeUsed knowledge coupled with Internet database to walk customers through repair of their Internet connection, virus issues, setting up wireless networks, troubleshooting, etc.Incoming technical support calls for Bellsouth DSL Business and Residential that could not be resolved by a IT Support Services Technician IExceeded 15-minute average per call goal each and every week.Received monthly bonuses for above average performance

Promoted to Team Leader after four months.Oversaw a team of 16 employees on an incoming calls sales floor for AT&T phone servicesWeekly goal of team average of 40% sales conversion exceeded each weekTrained and sat with individual team members who had trouble meeting their conversion to get them up to par.Implemented inventive ways to persuade customers to change over their phone services.Maintained stern yet respectable relationship with my team members. Rewarded from my own pocket. which in turn reduced call ins, time off and excuses while increasing sales. My Team averaged weekly sales conversion rate of 53%.