Tanisha Ledbetter Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• Small business owner; consistently receive high sales recognition; marketing through various venues and methods; track and order inventory as needed• Teach individuals how to successfully care for their skin and beauty by leading skincare and beauty classes, using on-trend skincare and color cosmetics products• Coach and mentor women in building self-confidence through their personal aesthetic and growing their own small business• Successfully transitioned from in person appointments and trainings to the virtual world during the pandemic

Chandler, Arizona, United States

• Led team of stakeholders and developers in the development, implementation, and maintenance of multiple enterprise Customer Experience Tools and Processes utilized by call center leadership and customer service representatives• Ensured effective and efficient project life cycle delivery; monitored project progress; maintained project schedules; facilitated enterprise training sessions; followed up with post-mortem project analysis, maintenance, and support• Served as Enterprise Project Lead in the development and maintenance of the Customer Experience Survey Mitigation Process.• Enterprise Subject Matter Expert (SME) and liaison between business users and IT support for Call Monitoring Systems.• Led implementations and facilitated trainings in multiple call centers as updates occurred in Call Monitoring Software• Provided maintenance and assistance with all Quality systems• Consistently demonstrated ability to thrive in a fast paced, ever changing work environment; ability to change direction when priorities shift

Chandler, Arizona, United States

• Cultivated strategic partnerships with Customer Experience Teams, including enterprise, regional, local leaders, and operations• Regional Point of Contact for Supervisors and Call Center Leadership, as well as HR and IT and cross-functional partners• Team Lead of regional team that provided support to eight Customer Service Call Centers• Regional SME, Point of Contact and liaison between users and IT for the Quality Assurance Program, Customer Experience Surveys and Call Monitoring systems.• Led multiple call center implementations and facilitated trainings of Call Monitoring Software• Regional Point of Contact for the Customer Experience Survey; assisted in piloting new survey questions, provided all reporting and statistical analysis that enabled Center and Regional leadership to improve the Customer Experience.• Regional Point of Contact for the Customer Experience Survey Mitigation Process• Acting Supervisor of a team of 8-10 analysts; trained, coached, and supervised new team members. Performed all mid-year and annual reviews

Elgin, Illinois, United States

• Assisted customers with billing inquiries, service\equipment issues and concerns by providing relevant information via phone and email• Provided information on new products, shipping and service questions• Worked on team projects for new products and services available to customers