• Researching and acquiring quality authors and providing guidance and training to authors.• Conducted extensive research on the Internet to help with providing factual statistics into the marketing articles/blogs.• Managing relationships with authors, reviewers, and other contacts.• Maintain knowledge of IT marketing trends, developments and best practices.• Oversee content writing team, delegate assignments, edit work for grammatical proficiency and quality of content• Networking and working autonomously to manage multiple projects that contribute to the streamlined workflow for publishing quality videos on time as per business requirements• Taking accountability for projects within my role and work directly with editors to ensure quality publishing timelines. Coordinating with authors on developing video ideas, video outlines, and ultimately video content.• Managing projects and timelines with internal as well as external stakeholders.• Provide the marketing and sales teams with information that helps them market and sell the title effectively• Produce regular reports that compare the plan targets against actuals, and identify problems and actions• Establish and document processes to ensure clarity on actions and owners of those actions.• Creating author retention strategies for existing author base and for new prospects.• Mentoring the new joinees• To create and develop relations with established authors, experienced techies and prominent community personalities• Possess strong interpersonal and communication skills and the ability to work effectively

• Handled Inter departmental co-ordinations for providing priority services on escalations to clients.• Presenting the service in a structured professional way in face to face.• Monitor customer lifetime value strategies ensuring maximum profitability• Co-ordination with the banks for the Home loan / Bank loan• Follow-up on existing customer w.r.t. to offers made, agreements/contracts preparation, documentation, payment schedule.• Assisting sales team in business acquisition, planning, retention and management.• Drive post sales activity.• Explain products, services, pricing and answer queries and overcome objections from customers• Obtain customer testimonials• Communicated with the support team and implemented the organization’s operational guidelines, standards and policies.