Tanisha Castillo Romero Email & Phone Number

Florida, United States

Lutz, Florida, United States

Lutz, Florida, United States

- Lead critical support for the development of psychological assessments (eg. Feiffer Assessment of Reading [FAR] Spanish, Personality Assessment Inventory [PAI]) by providing Spanish translation feedback, entering data of all test scores received into Excel, and addressing item measurement concerns.- Improve the onboarding and communication process for new and current data collectors using HIPAA-compliant platforms such as Jotform and Adobe.- Collaborate with the Data Collection Coordinator in creating and maintaining relationships with potential and current data collectors to build a large pool of collaborators, develop connections with underrepresented populations in research, and meet data collection goals.- Create weekly check requests and vendor invoices in Excel for accounting's approval within established data collection budgets.- Perform accurate data entry of all tests administered by data collectors, ensuring the organization and analysis of essential assessment data.

Tampa, Florida, United States

- Administer and score assessments to evaluate career interests, strengths and abilities of examinee, (e.g. CareerScope, Career Interest, Holland, Shipley, WIAT, SDS, WSA, KLDA).- Assist on report writing for Vocational Rehabilitation counselor.

Tampa, Florida, United States

Tampa, Florida, United States

- Conduct over 300 insurance eligibility and benefits verifications monthly, utilizing Availity, Navinet, TherapyNotes, and direct communication with insurance companies, minimizing claim denials for optimized revenue and ensuring active patient coverage.- Attain a 98% accuracy rate of insurance reimbursement by reducing billing errors through weekly audits of over 100 claims, diagnostic codes revision, and demographic information review, resulting in enhanced billing procedures and a 20% increase in clinician payroll.- Process over 400 insurance payments monthly, utilizing Payspan, Provider Portals, Checks, ERA systems, and other payment methods, ensuring constant generation of at least $25,000 in revenue.

Tampa, Florida, United States

- Handled over 150 back-to-back calls weekly, delivering professional and courteous customer service while efficiently managing client inquiries and records, scheduling appointments, and consistently achieving a minimum call conversion rate of 50%.- Led the student intern program of 20 monthly interns, providing comprehensive training and guidance, evaluating their performance, and ensuring successful integration into the organization, contributing to developing a skilled and motivated intern team.- Improved billing procedure by accurately entering client information and services into the Electronic Health Records system, ensuring the maintenance of accurate and up-to-date insurance information for client services leading to efficient reimbursement procedures.

Tampa, Florida, United States

- Administered a wide range of psychological assessments (e.g., BERRY VMI, CTOPP, KTEA, CASL, WAIS-4, WISC-5, Stroop, WPPSY-IV, MNB Basic, TOMM, iCAT, TOVA, CPT, K-CPT, CATV, RCMAS, BYI-II, GORT, WCBS, RIAS-2, FAR, ChAMP) following standardized procedures to ensure accurate and reliable results.- Scored all subtests and convert Raw Scores to Standard Scores and T-scores, inputting the results into Summary Score sheets or web-based system such as Q-Global.- Interacted with an average of 12 children monthly, ranging in age from 3 to 18 years old, referred to diagnose or confirm Autism, cognitive impairments due to epilepsy or lead poisoning, Intellectual Disabilities, Learning Disabilities, Reading Disabilities, Hyperactivity and/or Inattentiveness, cognitive functioning, and other neurocognitive and neurodevelopmental disorders.- Assisted with report writing by inputting test scores, pro of reading diagnosis and recommendations, and interpreting clinical information for supervision training.

New York, United States

- Managed and processed insurance payments from over 10 insurance companies, with an average approval rate exceeding approximately a minimum of $15,000 weekly in revenue using Payspan, Provider Portals, Checks, and ERA systems.- Proactively managed the daily Insurance Aging Report, achieving a consistent and substantial reduction in outstanding claims aged over 45 days from an initial volume of 300-400 claims to an ongoing average of 50 claims, ensuring a streamlined revenue flow.- Conducted more than 200 monthly insurance verifications through Availity, TherapyNotes, and insurance portals, ensuring precise and up-to-date patient benefits and eligibility records in our EHR system.

Brandon, Florida, United States

- Guided an average of 200 to 500 customers each month in making informed product selections based on their needs, product specifications, and budget constraints, resulting in improved customer satisfaction, evidenced by 5-star reviews in customer surveys.- Supported store operations with a 99% customer satisfaction rate by monitoring fitting rooms, stocking merchandise, assisting customers with online orders, and fulfilling orders, contributing to improved operational efficiency.- Consistently met and exceeded monthly sales targets by 20%, contributing to the store's revenue growth.

Tampa, Florida, United States

- Monitored and operated rides with a minimum capacity of 300 guests per hour, adhering to standard operating procedures and strict compliance with safety regulations, ensuring a positive and enjoyable experience during their ride.- Reduced average wait times by 30% by collaborating with ride operators and attendants to streamline ride operations, increasing guest satisfaction scores by 90% during the peak season.- Engaged with at least 1,000 guests daily by conducting safety checklists, assisting with boarding and disembarking rides, and addressing guests’ concerns creating a welcoming atmosphere.

Riverview, Florida, United States

- Provided exceptional customer service to all patients, utilizing strong interpersonal skills to actively listen to their concerns, respond promptly to inquiries, and offer reassurance to alleviate anxieties.- Conducted and accurately reported laboratory test results to the CDC, aiding disease prevention efforts.- Safeguarded patient confidentiality and upheld HIPAA guidelines, maintaining the highest privacy standards for all clinical and company information.

Seffner, Florida, United States

- Crafted and delivered over 30 unique and customized string-art pieces monthly, exceeding client expectations and garnering positive customer reviews.- Implemented cost-effective strategies that resulted in a 20% reduction in business operating expenses by creating realistic budgets based on costs and fees, maximizing profitability.- Grew social media platforms by 90% within three months through sponsors and partnerships, reaching a wider audience and generating at least $1,000 in sales through online platforms

Tampa

- Provided accurate meaning-for-meaning interpreting between English-speaking clients and limited-English-speaking patients through interpersonal skills and adhering to CyraCom's interpreter protocols.- Managed an average of 25 daily back-to-back calls in diverse industries including medical, finance, insurance, 911 emergency services, utilities, travel and hospitality, and legal sectors.- Acted as a conduit role in every call, with a margin error of >1% per Quality Assurance Reports, while taking effective notes and multitasking between resources to offer the best interpretation.

Mayagüez, Pr

- Proofread and improved protocols designed to provide comfortable surroundings that ensured the astronauts' safety and other living humans in the spacecraft.- Conducted research on human colonization and behavior in isolated environments to identify optimal outlets for self-enjoyment in Remnant, aligning with established psychological standards.- Designed emergency protocols in case of an emotional emergency that ensured everyone's safety.

Puerto Rico

- Exceeded sales goals and market competitions by 30% through effectively negotiating product and material pricing, freight, and delivery rates.- Increased profits by 50% in less than six months by developing highly successful digital strategies through marketing on various social media platforms.- Curated customer base by identifying needs, developing solutions, and delivering client-centered products.

Palm Harbor, Florida

- Interacted positively with customers to build rapport, make a positive impact, and promote professionalism.- Calculated and balanced daily transactions that ranged between $500 and $1,000 while minimizing budget disparities through shifts.- Helped customers complete purchases, locate items, and join reward programs to encourage loyalty, satisfaction, and sales numbers.- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: . - Psychology Intern at Psychological Assessment and Treatment Services. - Participated in Study Abroad.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Study Abroad: Psychology in Florence

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Psychology Intern at INSTARZ

Bachelor'S Degree, Criminal Justice

Activities and Societies: - Part of Psychology Investigation: The role of Psychology in the puertorican society. (2019) - Member of AICFC.

Finished My 12Th Grade.

Moved here from Puerto Rico after Hurricane Maria.

3.90

Activities and Societies: Spelling Bee Winner - 2012 & 2013 Math Club - 2012 & 2014 (Vocal) Symposium of Health Related Careers - 2016.

3Rd Grade To 6Th Grade.

Activities and Societies: Police Patrol Club - 2014 (Police Officer) Winner of PPAA Scholarships - 2009, 2010 & 2011 Music Club - 2009.