Tanisha E. Lockett Email and Phone Number
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In an increasingly demanding landscape, the need for change and innovation has never been more critical.Hey there, I’m Tanisha – and I’m the go-to for organizations across public and private sectors if the word in the table is optimization and transformation. Leveraging an understanding on the nuances of innovation at the visceral level blended with an exceptional grasp on change management tools and methodologies, I have enabled enterprises to adapt to evolving demands, standardize operational excellence, and unlock growth opportunities.At the core of my service is the fundamental mission to demystify change. Beyond the solutions I develop and the technical complexities I disentangle, I am an empathic leader keen on helping people understand why a shift to the new is necessary. I guide leaders, workforces, and stakeholders throughout the process of transformation and enable them to harness its maximum impact.𝐍𝐎𝐓𝐀𝐁𝐋𝐄 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒✨ Spearheaded multi-million-dollar process improvement initiatives, including 30+ implementation projects. ✨ Evolved operations of Fortune500 enterprises including tech giants IBM & HP and federal agencies such as the Department of Agriculture and Department of Energy.✨ Detected inefficiencies in a customer enterprise’s operations and orchestrated thrust to automate 80% of manual processes, which slashed annual labor costs by $400K.✨ Directed diverse teams with 60+ total members and delivered over 50 training and workshops for 200+ staff 𝐊𝐄𝐘 𝐃𝐑𝐈𝐕𝐄𝐑 𝐓𝐀𝐋𝐄𝐍𝐓𝐒Process Modelling & Reengineering ▪ Organizational Change Management ▪ Program & Project Management ▪ Gap Analysis ▪ Business Assessment, Improvement, & Compliance ▪ Risk & Compliance Management ▪ Training & Development ▪ Cross-Functional Collaboration ▪ Lean / Six Sigma Process Management ▪ IT Staff Augmentation ▪ IT Service Management ▪ ITSM Policies, Procedures, & Standards Development✨ 𝐂𝐎𝐍𝐍𝐄𝐂𝐓 𝐖𝐈𝐓𝐇 𝐌𝐄 I am to engage with fellow professionals to share insights, learn collaboratively, and explore potential avenues for mutual development. Let's connect!📧 tanisha.lockett@rthsolutions.com
Rth Solutions Llc
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Principal OwnerRth Solutions Llc Oct 2006 - PresentColumbia, Md, UsPrincipal Owner of RTH Solutions LLC, a certified minority and women-owned small business in the greater Washington DC/Baltimore MD area. RTH Solutions LLC provides Process Re-engineering Consulting, Training and Human Capital services.
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Senior Business Process ConsultantRth Solutions Llc Oct 2022 - May 2023Columbia, Md, UsFollowing the pandemic, I singlehandedly revived the business and transformed service model from network & technical support services to business process consultancy and ITIL certification training. I placed certified process-focused experts, including IT Service Managers, Program & Project Managers, Business Analysts, Change Managers, & Six Sigma specialists, to deliver business solutions needs of public and private sector clients.𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:✨ I converted 40+ processes of various clients from Visio to BizzDesign – unifying metadata capture, current-to-future state modelling, road mapping, and real-time analytics to ensure processes’ compliance to requirements for annual external audit.✨ Infusing dynamic strategy for designing and delivering online and on-site ITIL certification training for 20 customer businesses, I enabled 90% of trainees to secure passing ratings during industry certification exams.✨ I pioneered Continual Process Improvement program for Amtrak, collaborating with IT subject matter experts and leadership in securing functional business requirements for complex business problems requiring design or integration of technical solutions.✨ I presented Fortune500 client, T-Mobile, with 20+ business process diagrams illustrating future state of core business process for automation and process improvements.
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Business Process Improvement AnalystUkg Aug 2023 - Mar 2024Throughout the contract period, I masterminded enterprise transformation and process improvement projects including organizational change management, business process management, communication planning, and training. I harmonized cross-functional teams of up to 25 members globally comprised of subject matter experts and senior leaders, providing vital insights and guidance on critical business initiatives.𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:✨ By implementing operational improvement project which automated manual processes by up to 80% via iGRafx, I conserved over $400K in labor costs.✨ I orchestrated the Metrics Adjustment project for the Sales Operations' Booking department, streamlining a complex manual process to adjust metrics for sales representatives which resulted in reduced processing time and elimination of human errors.✨ Through strategic leverage of Six Sigma tools such as Voice of the Customer, Voice of the Business, Voice of the Employee in assessing process expectations and Critical-to-Quality characteristics, I positioned projects to accurately respond to business needs.✨ I delivered process re-engineering workshops to 20+ Financial Analysts and Senior Managers, and coached 3 process owners. -
It Business Process & Organizational Change AnalystPinterest Jun 2023 - Dec 2023San Francisco, California, Us✨ Through key transformations, I optimized the repeatability and measurability of processes within Hardware Asset Management practice. I also enhanced operational accuracy and speed, notably accelerating hardware deployment timeline from 1 week to 4 days.✨ I programmed training for 15 team members including Senior Manager, Technicians, and Procurement Analysts on Asset Lifecycle Management encompassing procurement tracking, inventory management, hardware deployment, and other key upgrades.✨ By executing business process reviews and gap analysis, I unearthed undocumented operational risks and inefficiencies.✨ I harnessed BPMN 2.0 for process modeling and mapping via Visio, capturing key insights for change planning and implementation. -
Business Process AnalystCarefirst Of Maryland, Inc. Aug 2022 - Mar 2023✨ Following gap analysis and resolution efforts, I minimized human errors risks while maximizing efficiency of new system’s IT implementation.✨ By converting existing Visio diagrams into Signavio, I activated metadata capture and centralized process models for collaboration.✨ I fostered dynamic collaborative relationship with Lead and Project Manager to accomplish projects within time and budget. -
Business Process AnalystUs Department Of Agriculture Oig Oct 2020 - Sep 2022✨ I captained 2 Business Process Analysts in $16M+ project overhauling Asset Lifecycle Management processes and training staff.✨ I unearthed and rectified Technical Services Division processes misaligned with ITIL framework and ALM best practices.✨ I ideated process improvements that enhanced vendor selection for Managed Print Services, solidified compliance of Service Desk Services and Knowledge Management projects to ITIL best practices, and propelled Customer Survey response rates by 30%. -
Senior Business Process AnalystIbm Apr 2015 - May 2020Armonk, New York, Ny, Us✨ I crafted 500+ high-impact IBM Process Interface Manuals, meticulously detailing dynamic interactions between IBM and its clientele across a spectrum of ITIL-aligned services, ensuring seamless adherence to contractual obligations.✨ With immersive training and workshops, I optimized hundreds of internal and client personnel’s competence on fortifying processes, mitigating project risks, and fostering robust communication channels across up to 10 managed services contracts annually.✨ I mobilized 10 Junior Business Process Analysts, synergizing efforts to streamline operations and expedite project completion 15%.✨ Bent on upholding rigorous quality standards, I unified style and substance across process documentation, workflows, and presentations. -
Senior Business Process AnalystCenters For Medicare & Medicaid Services Aug 2014 - Jun 2015Baltimore, Md, Us✨ Through business process reviews, meticulous gap analyses, and corrective measures implementation, I fortified adherence to ITIL framework and best practices in line with contractual mandates for Support and Asset Management teams.✨ Ensuring adherence to stringent regulations, I exemplified excellence as key liaison for ISO9001:2008 audit and ITIL compliance. -
Business Process & Training AnalystArtech Information Systems Apr 2014 - Jan 2015Morristown, Nj, Us✨ I launched process development workshops and training sessions shepherding 30-member service delivery and project teams to delve into process intricacies, uncovering inefficiencies and shortcomings within the Enterprise Project Management Office.✨ I introduced and continuously refined process and training documentation, including overseeing version control procedures and implementing robust change management protocols to ensure accuracy and relevance of all documentation.✨ By devising optimum schedules and developing Key Performance Indicators as learning guides, I maximized training outcomes. -
Quality Performance ManagerActionet, Inc. Feb 2013 - Jul 2014Vienna, Virginia, Us✨ Led organization-wide quality audits and performance improvement efforts, ensuring compliance with quality system requirements and ITIL best practices on government contracts, while regularly meeting with key stakeholders for process enhancements.✨ Managed the Corrective Action Process and facilitated monthly audits, presenting findings and action plans to executive leadership from both contractor and government entities during Quality Council Board meetings.✨ Created monthly performance and service level management reports for government dissemination, maintaining compliance with Statement of Work and ITIL SOPs across all organizational levels. -
Quality Performance Manager / Itil Process EngineerActionet, Inc. Apr 2011 - Feb 2013Vienna, Virginia, Us✨ Led as Project Manager for ITIL projects, delivering ITIL framework and conducting training workshops for successful implementations in accordance with government contract Statement of Work.✨ Provided subject matter expertise as a consultant for Service Desk initiatives, trainings, and ITIL process improvements. Conducted thorough gap analysis and requirements gathering, ensuring alignment with project objectives.✨ Led Quality Council Board meetings attended by executive leadership from both contractor and government stakeholders, facilitating discussions on process improvements and strategic alignment. Documented As-Is and To-Be processes, ensuring comprehensive understanding and adherence to project objectives.
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Business Process AnalystDimension Data Oct 2011 - May 2012Bryanston, Johannesburg, Za✨ As a member of a 100% remote Process Improvement team within the Project Management Office, I led project coordination efforts to consolidate national and international Service Desk, Incident Management, and Disaster Recovery efforts.✨ Ensured implementation met compliance with the Statement of Work and ITIL standards. Managed a compliance log, gathered requirements, and conducted weekly meetings to track project deliverables. Additionally, I led weekly status and risk meetings with stakeholders and working groups.✨ Authored and trained teams on the Service Desk Interface document, serving as a guide for multiple service desks' engagement. Created high-level processes, RACI charts, and process models based on thorough gap analysis and requirements gathering. -
It Service Management ConsultantItsolutions Apr 2010 - Mar 2011Falls Church, Va, Us✨ Led the delivery of an ITIL project, serving as the subject matter expert on process improvements and business procedural integrations. I successfully integrated new ITIL Incident and Change Management processes into our business model.✨ Oversaw all aspects of the project, from needs analysis to final deliverables handoff. I documented As-Is and To-Be processes, RACI, and procedures, ensuring seamless integration with our ITSM tool implementation and training efforts.✨ Conducted a comprehensive needs assessment and gap analysis based on ITIL best practices. I collaborated on the development of ITSM tool work instructions and training to ensure alignment with our ITIL processes.
Tanisha E. Lockett Skills
Tanisha E. Lockett Education Details
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University Of Maryland Global CampusGeneral -
Midlands Technical CollegeManagement
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Midlands Technical CollegeAccounting
Frequently Asked Questions about Tanisha E. Lockett
What company does Tanisha E. Lockett work for?
Tanisha E. Lockett works for Rth Solutions Llc
What is Tanisha E. Lockett's role at the current company?
Tanisha E. Lockett's current role is Senior Business Process Consultant | Organizational Change Analyst | Influential Transformations ➤ Shepherding organizations to the forefront of innovation✨ 10+ Institutions Revitalized ✨ Global Reach ✨ ADKAR Master.
What is Tanisha E. Lockett's email address?
Tanisha E. Lockett's email address is ta****@****ech.com
What is Tanisha E. Lockett's direct phone number?
Tanisha E. Lockett's direct phone number is +124063*****
What schools did Tanisha E. Lockett attend?
Tanisha E. Lockett attended University Of Maryland Global Campus, Midlands Technical College, Midlands Technical College.
What are some of Tanisha E. Lockett's interests?
Tanisha E. Lockett has interest in Children, Education, Poverty Alleviation, Science And Technology, Health.
What skills is Tanisha E. Lockett known for?
Tanisha E. Lockett has skills like Itil, Process Improvement, Integration, It Service Management, Management, Project Management, Program Management, Crm, Leadership, Information Technology, Software Documentation, Service Delivery.
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