Tanisha Johnson Email and Phone Number

Responsible for the planning, coordinating and supervising weddings and events. Serves as the primary point of contact for vendors, guests and personnel by providing excellent customer service. Consults with clients to determine objectives, requirements and budgets for events.

• Manage the project to assure that the construction activities required are being met and be the link between the Sr. Project Manager raising any concerns and suggestions that are needed to provide the customer on time delivery and quality.• Communicate both written and verbally with customers, sales engineering, manufacturing, purchasing, shipping and installation to assure the time lines are met each step of the way.• Organize and prioritize orders to ensure timely completion and execution of all required paperwork for each area that will have responsibilities for manufacturing and delivery of the project. • Develop a project work plan and assure that it is being met.• Read and interpret blueprints and work with the estimator to make sure that all cost estimates are accurate and meeting the customers’ expectations before the project begins.• Assist the Director / Sr. Project Manager and other departments as needed to assure that there is a timely and accurate project launch.• Coordinate sales efforts with team members and other departments to achieve agreed upon sales targets and outcomes.

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.• Negotiate and secure the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating cost of those coverages.• Determine appropriate client service support for new and existing clients; respond to client and carrier inquiries, maintains and enhances the company’s relationships with existing clients by executing proactive and ongoing contact initiatives.• Make decisions regarding the resolution of all moderate and complex customer service problems: research and resolve coverage issues, audit issues, billing discrepancies in a timely manner.• Proactively maintain partnership with the producer by keeping him/her informed of pertinent information regarding the accounts and provides support and assistance for the development of new business.• Independently communicates subjectivities and exclusions for new and renewal business and document the difference in policy forms when comparing various quotes.

• Built and strengthen client loyalty within assigned client relationships and accounts.• Consulted with clients via phone, email, text, video conferencing, and in person.• Customized policies by cross selling appropriate specialty lines and up-selling appropriate coverage limits. • Maintained retention quotas by presenting renewal reviews to client and identifying alternative carrier options as needed.• Provided exceptional customer experience by delivering professional service and expert advice to all clients.• Acted as a liaison between client and carrier representatives, underwriters and business partners.

• Placed outbound calls per day to generate qualified meetings through demand generation.• Followed up with leads generated by various marketing programs, sales campaigns and target account prospecting.• Scheduled qualified customer meetings for HPE Inside Sales, Field Sales or Partners and conduct a warm hand-off with them.• Understood HPE’s products, services and value proposition/positioning.• Maintained up-to-date on industry trends and the competition’s positioning within the marketplace.• Achievement: Generated over 1.5M in pipeline in for ITM segment of HPE Software for 3rd quarter; 125% of goal

• Responsible for creating flyers and other collateral using template and brand elements.• Assisted with volunteer coordinator to update email contact database.• Assisted with content creation for employee newsletters; interviewing stakeholders for human interest stories.• Assisted with coordinating special events, recruitment events and grand openings. • Assisted with organizing department forms and documents; capturing images for social media content series; help create content for e-newsletter/blog/other channels as assigned.