Investment Service Representative
Current• Leveraged advanced communication and probing skills to proactively identify client needs, resulting in a 20% increase in client satisfaction scores.• Executed client trade instructions with 100% accuracy, adhering to regulatory requirements using Broadridge/BTS, Berton, TradeLink, and FactSet.• Successfully drove a 25% increase in digital adoption by promoting RBC Direct Investing’s website and mobile platforms, identifying self-service opportunities that improved client efficiency.• Demonstrated comprehensive knowledge of CIRO, Provincial regulations, and RBC policies, ensuring all transactions were compliant.• Utilized in-depth understanding of equity, mutual funds, hedge funds, FX, and fixed-income instruments to assist clients