- Processed payroll for multiple clients using various platforms including ADP (Run, Workforce, Total Source), TriNet, QuickBooks Intuit, Justworks, Gusto, and Vensure HR.- Led and managed the payroll process to ensure accuracy, timeliness, and appropriate reflection of changes, preparing and reporting payroll data to internal and external stakeholders, and resolving payroll and tax-related queries for clients and employees.- Conducted regular audits of payroll procedures and records, reporting any issues or changes to management, and provided cash forecasting to ensure payroll funds clearance.- Mentored and managed a team of 6, providing training and support in the design of future payroll processes, including process improvement and redesign, and collaborated with internal and external departments to resolve issues and improve overall payroll processes.- Managed escalations, performed research and provided resolutions, documenting cases for future references and sharing with team to expand knowledge base.- Honors and Awards: Received the Best Performer Award during my tenure.

- Led and managed service desk for multiple clients, handling new client setup, onboarding, off boarding, change of status, and HRIS audit.- Utilized expertise in various software and platforms to support client management and complete employee documentation.- Handled end-to-end payroll and HR support activities, including processing payrolls, extracting and providing payroll reports, maintaining employee records, and conducting audits.

- Supporting the HR and Payroll team with regular tasks and assisting in the development of the ticketing module.- Creating tickets for the HR & Payroll team, tracking emails, maintaining payroll reports on Sharefile and providing reports to accounting teams as per request.

Joined as a student intern to learn - *Python*Data science*UX/UI wireframe*MS Excel - Time and attendance