1. Lead customer experience strategy, ensuring seamless, personalized service.2. Oversee operations for timely resolution of complex issues.3. Align customer experience with business goals by collaborating across teams.4. Implement data-driven strategies to boost satisfaction and retention.5. Develop training programs to ensure consistent, high-quality service.6. Monitor feedback to address pain points and optimize engagement.7. Drive service innovation through new processes and technology.8. Ensure compliance while maintaining service excellence.9. Foster a customer-centric culture to uphold the firm's trusted reputation.

1. Building and maintaining client relationships.2. Driving growth through acquiring and servicing clients.3. Managing and mentoring branch staff for high performance.4. Achieving the sales goals and monitoring branch performance.5. Ensuring adherence to regulations and managing operational risks.6. Staying updated on current market trends and competitor activities.7. Overseeing daily operations and client services.8. Providing accurate reports on branch performance to management.

1. Ensuring effective implementation of trading strategies.2. Monitoring and Optimising algorithmic trading performance.3. Implementing risk controls and ensuring compliance with regulations. 4. Managing trading infrastructure and connectivity.5. Working with quants and developers to refine algorithms.

1. Managing the execution of various trading algorithms of the proprietary desk.2. Acting as a communication link between the algorithmic vendor and the research team. 3. Reconciling and reporting the daily profit and loss report to the senior management.

1. Evaluating the performance of shares and securities on the stock market.2. Analysing economic data and economic trends.