Taniza Reza D. Email & Phone Number

Toronto, Ontario, Canada

- Respond to incoming support cases and resolve technical issues related to Emburse ChromeRiver Expense Management system- Troubleshoot issues and create data fixes and technical works using SQL and other technical support tools -Work on JAVA code to troubleshoot the application Rules- Review application server logs such as KIbana, to resolve system issues identified by batch processing system- Address support cases in a timely manner, meeting or exceeding the established standards for the role, functional area, business unit and client SLA commitments- Effectively utilize the case management system (eg. Salesforce) to prioritize and manage cases and document all client and internal correspondence-Experienced to use Amazon Web Service, FileZilla and Linux commands to support system generated batch cases /customer cases- Experienced troubleshooting with SSO (LDAP) users and API issues- Collaborate with other cross-functional teams to provide excellent service to Emburse customers

Toronto, Ontario, Canada

. Experienced with all types of apple products to help customers . Troubleshooting different software related issues of IOS including cloud services. Experienced to provide all informations to customers ex: business, apple care, subscriptions, cloud services. Ability to work in fast face environment and provide solutions according to customer needs. Ability to share knowledge and work in team environment. Excellent communication skill to connect customers with different approaches

Toronto, Ontario, Canada

. identified symptoms of different issues based on prior troubleshooting experience . Troubleshooting different software related issues of IOS and MAC. Experienced working with customers showing empathy over phone and chat . Experienced to resolved issues based on apple steps. Identified problems with first few minutes and took steps to resolve issue or refer to Genius Bar . Experienced to use all apple tools to help customers like screen sharing • Excellent verbal and written communication to explain issues in apple tools and ability to describe solutions to all types of customers

Milan, Lombardy, Italy

Different Java based Project Development

Milan Area, Italy

• Problem ticket management by using different remedy management tools• Priotarized tickets and solved as early as possible • Used MySql and Oracle database for data entry and modification issues• Used SQL language in existing database• Assigned high priority bugs to developers whenever necessary• Communicated with clients directly via email or phone to solve simpleProblems• Prepared weekly, monthly and yearly reports regarding total tickets arrived,tickets solved and Pending tickets.• Used IReport, Jasper report tool to generate database information related reports• Prepared technical reports and user manual for different web applications• Experienced to support web-based applications and Apple operating system (IOS)• Experienced on web-based health and beauty project

Milan Area, Italy

• Experienced to add and update modules of existing software• Bug fixing and testing on development server• Experienced on e-commerce project

Milan Area, Italy

• Problem-solving skills of different software-related issues• Understanding of problem tickets by using different remedy management tools• Used different databases such as MySql, Oracle for data management issues• Bug fixing of existing software by using Java code• Maintained web contents by using Magnolia CMS• Experienced on online sale project

Verona Area, Italy

• Customer requirement analysis of different web applications• Bug fixing of existing software by using Java code• Add or modify different modules of an existing software • Experienced on working different web applications for pharmaceutical company and insurance company• Experienced to work on Java, Spring framework, Hibernate, SQL, JSP, HTML, XML, UML• Knowledge to work with Unit testing and use cases • Experienced to work with Agile methodology and JIRA software • Experienced to work remotely by using VPN• Reviewed, Modified and Documented business requirements• Converted requirement document understandable to developers and assisted them• Provided after sales support to end users, handled enhancements request and managed improvement opportunities

Milan, Italy

Working tools: Oracle Jdeveloper (Java web service, Esb, Bpel), Eclipse ganymade 3.4.1, Oracle Database, Mysql TOD Database, Google API (Java using Jakarta velocity template), Jsp (Opencms), XSL transformation using Altova XML Spy 2007 enterprise edition (Xml, Xsl, Html), Jasper Report.

Trento, Italy

Research work and development with JAVA (Eclipse environment), XML and MySql Database

Dhaka, Bangladesh

• Responsible for maintaining banking transactions • Prepared monthly, yearly reports and coordinated banking software related training sessions • Banking products sales and promotion• Responsible for phone/internet/SMS banking services• Managed new requirements and fixed customer issues• Provided banking products information to existing and new customers

Master Of Technology (Mtech), Web Services (E-Government)

Bachelor Of Science (Bsc), Computer Engineering

Master Of Business Administration (Mba)