Provided various services to a top FTSE 250 Services organisation including:Project Stream Lead - Avaya Telephony Migration Stream lead for the telephony migration of a Private Sector (multi-site) Contact Centre Avaya telephony platform (2000 + agents). Programme Lead - End User Computing Transformation Led and managed a large scale (2000+ seat) Windows XP to Windows 7 EUC programme across the UK.ICT Transition Lead - Local Government client transition Project managed and led the ICT elements of the transition of a new Local government client to new purpose built offices. Business Operations managerLed a team of both technical and management staff to review operational and business risks across both customer and internal infrastructure environments.Infrastructure Architecture Practice Lead Managed a team of Infrastructure Architects across various disciplines

Leading a multi-skilled and multi-disciplined Systems Integration team and capability in a complex and challenging environment. • Creating a community of Systems Integration personnel and partnerships, ensuring that experiences and knowledge are shared and repurposed for the benefit of all.• Ensuring that Career Paths and Training Plans are in place, current and implemented for Serco’s capability in this area, and is both aligned and benchmarked with industry best practice.• Managing the communications with all stakeholders, developing close working relationships with the client and associated representatives, through intermediaries as required.• Manage the standards and capabilities required in all Systems Integration design, build and delivery using in house resources or third party vendors.• Ensure compliance and adherence with Serco wide and GTD agreed standard and architectures.• Working with Resource Management, ensuring that there is efficient allocation of resources with appropriate skills within the overall portfolio.

Budgetary responsibility of > £4m.Providing and maintaining a capability of Technical Resources that match demand profile.Line matrix management of a team >40 staff and providing career progression and training to align with technology roadmap.Providing Technical governance to ensure delivery of ICT projects.P&L responsibility and accountability for any variance.Liaising with 3rd parties to address demand peaks and maximising relationships.

Performed in various roles from Consultancy to Technical leadership across a wide range of Technolgies.