I am a multilingual Training, Learning & Development and People Operations Specialist with an MA Education and Coaching qualifications. I have a passion for people development and extensive experience in the field of development, training and people-management.I have a diverse set of transferable skills, including excellent communication skills with audiences of cultural diversity, relationship building skills and self-management of tasks. My expertise is in training design, delivery and coaching. I work efficiently in a fast-paced environment with a strong focus on collaboration and driving process improvement. Key Competencies:-Training Design and Delivery- Relationship Building- Communication- People Operations- Process and Procedures Management- Project Management- CoachingDigital Skills:MS Office and Google suite | Learning Management system: Class | E-Learning systems: Webex and ZoomKey Achievements:- Delivered company-wide training across all levels of the organisation in the areas of On-boarding, Customer Service, Microsoft suite, Soft skills, Performance Management.- Successfully designed System-based, Soft Skills and Customer Service modules- Effectively cross-trained Senior Management in preparation of department merges.- Lead training roll-out for new Performance Management system for 2 European markets. Up-skilled Senior Management on performance management skills such as feedback and coaching skills. - Raised effectiveness for new employees due to successful implementation of consistent on-boarding process. - Managed Training project to develop online Customer Service query resolution tool for 9 European markets. - Successfully collaborated with stakeholders across the organization to plan, deliver and evaluate training interventions.- Implemented a more efficient process and documentation for student reports and payroll activities. For further information, please send me a direct message.