Tanja Botha Email & Phone Number

South Africa

Kwazulu-Natal, South Africa

Account Management of ISPsTeam Management

Kwazulu-Natal, South Africa

I have gained considerable knowledge about fibre as well as marketing strategies in promoting products and managing teams and events. Below are some of my responsibilities. • Monthly and weekly planning. This included calendars, events, marketing opportunities, ISP meetings, ISP (Internet Service Provider) training.• Creating vibrant and eye-catching marketing setups / activations to promote and sell fibre.• Designing and executing new promotions and marketing strategies to… Show more I have gained considerable knowledge about fibre as well as marketing strategies in promoting products and managing teams and events. Below are some of my responsibilities. • Monthly and weekly planning. This included calendars, events, marketing opportunities, ISP meetings, ISP (Internet Service Provider) training.• Creating vibrant and eye-catching marketing setups / activations to promote and sell fibre.• Designing and executing new promotions and marketing strategies to attract interest and attention to available products, including creating different sales strategies / Marketing campaigns.• In person and online customer service. This included resolving client queries and complaints.Creating and managing WhatsApp groups to mitigate complaints on social media and resolve issues as soon as they arose, assisting clients on local community groups and social media so that they could be assisted immediately.• Team management and goal setting. I am currently responsible for managing multiple teams and exhibitions throughout the South Coast. The focus is making sure everyone is clear on the goals, has the tools required to meet these goals and that all permits, and resources have been acquired by the relevant parties.• Various responsibilities including KML mapping, contact and relationship building with complexes and property agencies, event management – including setup, breakdown, costings and planning, in-depth reporting, training and assisting new sales teams on products and efficient sales techniques.• Market research and survey's of complexes and areas to ensure enough interest for fibre internet.• Managing stock of collateral and promotional items and weekly stock counts. • Marketing and branding opportunities within my precinct. Show less

Boksburg, Gauteng, South Africa

CLIENT INTERACTION Conduct regular visits to clients. Perform product training using Power Point. Provide regular product updates to existing clients such as procedural changes and product changes. Weekly and or monthly visits to clients. Attend functions and or golf days. Organize and managing events. Ordering and Perform gift hand-outs. Distribution of promotional material. As well as distribution of commission invoices to travel agencies and ensuring that all commission was received… Show more CLIENT INTERACTION Conduct regular visits to clients. Perform product training using Power Point. Provide regular product updates to existing clients such as procedural changes and product changes. Weekly and or monthly visits to clients. Attend functions and or golf days. Organize and managing events. Ordering and Perform gift hand-outs. Distribution of promotional material. As well as distribution of commission invoices to travel agencies and ensuring that all commission was received. Administer client queries, complaints and do necessary follow ups.ADMINISTRATION / REPORT WRITINGCompile weekly and monthly reports using Microsoft Office, for submission to regional manager. Filing of all documentation, keeping clients FICA compliant and requesting documents, etc.CLIENT DATABASE MANAGEMENT Upkeep of a current client database and management of commission structures, data and information. Contract negotiations. NEW BUSINESS DEVELOPMENT/ SALESPerform cold calling on potential forex clients. Follow up on leads and referrals. Interacting and socializing with possible new clients. Arranging forex transactions and deliveries. MARKET KNOWLEDGE AND RESEARCHStudy market trends and analysis, apply to operations and Monitor competitors. Show less

O R Tambo

Dealt with Corporate clients mainly telephonically or via email. Buying and selling of Forex, ZAR, and Traveller’s cheques. Loading and unloading travel cards. Ensuring clients are FICA compliant and or has the correct paperwork / documentation on hand. Loading correct information and documentation onto the system. Reporting suspicious transactions. Buying in currency from local vendors. Upselling clients to ensure that targets are reached. Telegraphic transfers, dealing with large amounts of… Show more Dealt with Corporate clients mainly telephonically or via email. Buying and selling of Forex, ZAR, and Traveller’s cheques. Loading and unloading travel cards. Ensuring clients are FICA compliant and or has the correct paperwork / documentation on hand. Loading correct information and documentation onto the system. Reporting suspicious transactions. Buying in currency from local vendors. Upselling clients to ensure that targets are reached. Telegraphic transfers, dealing with large amounts of cash, by counting and ensuring notes are not counterfeit and reporting threshold limits and branch limits. Follow correct reporting procedures. Ensuring that till balanced. Run Start of Day/ End of Day, Stock Take, Import & Exports of Forex, for various branches and arranging delivery of Forex to various branches. Ensuring safes are open and locked as per company policy. Arranging and planning delivery of forex for clients and ensuring that clients receive their forex on time. Client visits if requested, assisting KAM to get paperwork to keep client FICA compliant, escalating complaints through to KAM.Accomplishments:I received a promotion as KAM (Key Account Manager).Targets:Upselling clients on the Mastercard travel currency card to ensure that targets are reached for incentive. Show less

Or Tambo International Airport

Face to face client interaction dealing with a broad range of international and local clients. Finding creative ways to communicate with clients. Buying and selling of Forex and ZAR and Travellers cheques. Loading and unloading travel cards. Send and Receive MoneyGram transactions. Ensuring clients are FICA compliant and or has the correct paperwork / documentation on hand. Loading correct information and documentation onto the system. Reporting suspicious transactions. Buying in currency from… Show more Face to face client interaction dealing with a broad range of international and local clients. Finding creative ways to communicate with clients. Buying and selling of Forex and ZAR and Travellers cheques. Loading and unloading travel cards. Send and Receive MoneyGram transactions. Ensuring clients are FICA compliant and or has the correct paperwork / documentation on hand. Loading correct information and documentation onto the system. Reporting suspicious transactions. Buying in currency from local vendors at the OR Tambo. Upselling clients to ensure that targets are reached. Opening new bank accounts, closing bank accounts, Depositing, and withdrawing. Telegraphic transfers, dealing with large amounts of cash. Ensuring that till balanced. Run Start of Day/ End of Day, stock take.Accomplishments:I managed to get a compliment from the most difficult corporate client which we had. (Proof available on request)Targets:We received incentive depending on the branch turnover as well as a travel card incentive, I worked fast, and upsold clients on the travel card. Show less

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