Tanja Petrunovic is a Finance Manager at Energing d.o.o. at Energing d.o.o.. She possess expertise in customer support, change management, strategy, training, analysis and 24 more skills. She is proficient in English. Colleagues describe her as ""I can recommend Tanja as a very responsible person, committed to the job and the defined responsibilities. She has strong analytical and presentational skills. Her extensive experience in coordination and communication with clients was on a very high level. As a first line support, she was very committed to client with excellent understanding of their needs. Tanja is a team player, possitive and friendly person. Fast, effective but also very persistent. It was a pleasure to work with her!" "
Energing D.O.O.
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Finance ManagerEnerging D.O.O. Oct 2015 - PresentBelgradeResponsibilities: - administrative and financial management and monitoring of all projects including budgets, financial reports, accounts receivable and accounts payable ; - close communication and cooperation with Banks, Accounting agency and other financial institutions; - collection and preparation documentation for tenders;- keeping abreast of changes in financial regulations and legislation
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Service Desk Support OfficerHypo Group Alpe Adria - Zajednicki Informacioni Sistem Doo Apr 2013 - Apr 2015Responsibilities:- tracking requests, incidents and problems from customers through service desk tool; - providing first line support in resolving and classifying requests;- coordination of incidents and problems based on process;- participation in implementation ITSM tool (Tivoli IBM) on the Incident, Problem management andService request fulfillment processes, as a tester, trainer and writing user manuals based on that; - tracking and preparing SLA reports and reporting to company’s management about that;- supporting business department, development department, IT Infrastructure and Production;- developing internal and external communication and relationships; -
Customer Desk Team CoordinatorHypo Group Alpe Adria - Zajednicki Informacioni Sistem Doo Mar 2010 - Apr 2013Responsibilities:- tracking and supervision of all processes of service delivery to the client which come in as Change Requests through customer support; - organizing meetings with the heads of departments to estimate and define the time frames for realisation and delivery;- supporting business department, development department, IT Infrastructure and Production; - testing of banking transactions in a training environment Temenos T24 and writing user manuals (Deposits, Collaterals and Treasury modules) based on that;- support trainers in the bank for the end-user training; tracking and preparing SLA reports and reporting to company’s management about that;
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Senior Officer Help Desk TeamHypo Group Alpe Adria - Zajednicki Informacioni Sistem Doo Apr 2008 - Mar 2010Responsibilities:- coordination between staff and clients;- tracking requests from customers through Help Desk application;- local resolving of certain types of requests; keeping track of statistic;- presentation of statistical reports on the internal and external level
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Officer Help Desk TeamHypo Group Alpe Adria - Zajednicki Informacioni Sistem Doo Nov 2007 - Apr 2008Responsibilities:- responding to customer calls; - analyzing, creating, classifying and forwarding a request to resolve;- keeping track of statistic
Tanja Petrunovic Skills
Tanja Petrunovic Education Details
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Nish University /Economy Faculty, SerbiaEconomy Faculty -
High School: Gymnasium "Bora Stankovic" Vranje
Frequently Asked Questions about Tanja Petrunovic
What company does Tanja Petrunovic work for?
Tanja Petrunovic works for Energing D.o.o.
What is Tanja Petrunovic's role at the current company?
Tanja Petrunovic's current role is Finance Manager at Energing d.o.o..
What schools did Tanja Petrunovic attend?
Tanja Petrunovic attended Nish University /economy Faculty, Serbia, High School: Gymnasium "bora Stankovic" Vranje.
What skills is Tanja Petrunovic known for?
Tanja Petrunovic has skills like Customer Support, Change Management, Strategy, Training, Analysis, Customer Service Operations, Public Relations, Marketing Communications, Management, Customer Service Representatives, Sales Presentations, Market Research.
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