Tanja Stevanović Email and Phone Number
I am a dedicated and results-driven Customer Service Manager with over a decade of experience in customer service and leadership. Leading teams across various Nordic and European countries has honed my skills in recruitment, coaching, and business development. Extensive experience in enhancing customer experiences and optimizing operational processes through effective system implementation and problem-solving. I have handled both Swedish and international clients which makes me adaptable and well-equipped to meet any challenge and exceed expectations.
Tryggsam
View- Website:
- tryggsam.se
- Employees:
- 49
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Head Of Customer Service And Customer ExperienceTryggsamStockholm County, Sweden
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Head Of Customer Service & Customer ExperienceArctic Seals Ab Apr 2023 - PresentStockholm, SverigeI manage customer service operations across Sweden, Norway, Denmark, Germany and Finland. Responsibilities include recruitment, coaching, team building, and salary management. I am part of the executive team and actively participate in business development and executive team meetings. I oversee all customer-related communications and have optimized customer service systems to enhance efficiency. I have further implemented new programs and processes and monitor KPIs and SLA reports to ensure targets are met. -
Head Of Customer ServiceParfym.Se Jan 2021 - Apr 2023Stockholm, SverigeLed customer service teams, focusing on recruitment, coaching, and team building. Played a key role in business development and the implementation of case management systems. Managed customer communications via email, phone, and social media. Optimized customer service systems and maintained contact with third-party warehouses. Served as the primary contact for outgoing orders, handling problem resolution and order updates. Streamlined workflows and introduced new systems to improve efficiency. -
Customer Success ManagerRef Stockholm Aug 2020 - Jan 2021Stockholm, SverigeActed as the primary contact for Swedish and international customers, handling inquiries and requests. Ensured accurate order processing, including export orders, shipping, and customs documentation. Managed customer service via email, phone, and social media, along with invoicing, credit handling, and troubleshooting. Maintained contact with third-party warehouses and provided support to field sales representatives. -
Regional Service CoordinatorToyota Material Handling Sweden Jun 2019 - Aug 2020Stockholm, SverigeCoordinated, planned, and led service technicians in the Western region. Responsibilities included annual planning of truck fleets, managing service requests via phone and email, providing customer and spare parts support, and overseeing monthly and internal invoicing. Contributed to high customer satisfaction and operational efficiency through effective communication and resource management. -
Claims Handler/TeamleaderBring Sverige Feb 2018 - Aug 2019Stockholm, SverigeHandled claims within Bring's Home Delivery division, including home deliveries, property damage, and transport damage. Managed daily operations, scheduling, and process optimization. Coached colleagues and participated in customer meetings to ensure high customer satisfaction. -
Senior Customer Service SpecialistRyska Posten Ab Oct 2011 - Feb 2018Stockholm, SverigeManaged customer inquiries, advanced special requests, booking assistance, and problem-solving. Supported the staffing department with various customer assignments, including roles as receptionist, administrator, switchboard operator, event coordinator, project manager, and hostess. -
Office Manager & Conference HostessMogul Apr 2016 - Mar 2017Stockholm, SverigeLed and coordinated the reception team, managed staff schedules, and ensured high service levels for visitors and customers. Handled customer inquiries and complaints, and performed administrative tasks such as bookings, meeting planning, mail handling, courier deliveries, invoicing, and basic accounting. Oversaw security procedures and collaborated with maintenance staff. -
Receptionist & ConciergeRadisson Blu Strand Hotel Jul 2014 - Apr 2015Stockholm, SverigeProvided guest services including check-ins, check-outs, and handling inquiries. Managed reservations, coordinated with departments, and offered personalized recommendations for local attractions, ensuring a seamless and satisfying guest experience. -
Sales AssociateÅhléns Ab 2010 - 2011Stockholms Län, SverigeResponsible for sales of makeup products and brand management, including regular communication with suppliers. Managed visual merchandising and product demonstrations. Developed and implemented sales strategies to increase revenue. Performed inventory management and ordering to ensure product availability. -
HostessStureplansgruppen 2008 - 2011Stockholms Län, SverigeWorked as a hostess in nightclub operations, primarily focusing on coat check services. Responsible for guest reception and coaching new employees, as well as managing scheduling and personnel planning. -
Sales AssociateThe Body Shop 2008 - 2010Stockholms Län, SverigeManaged sales of skincare, body care, fragrance, and makeup products. Completed internal training programs and was responsible for training other staff members. Duties also included visual merchandising, makeup application on customers, and providing product advice.
Tanja Stevanović Education Details
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Stockholms Gymnasium For Preforming Arts
Frequently Asked Questions about Tanja Stevanović
What company does Tanja Stevanović work for?
Tanja Stevanović works for Tryggsam
What is Tanja Stevanović's role at the current company?
Tanja Stevanović's current role is Head of Customer Service and Customer Experience.
What schools did Tanja Stevanović attend?
Tanja Stevanović attended Stockholms Gymnasium For Preforming Arts.
Who are Tanja Stevanović's colleagues?
Tanja Stevanović's colleagues are Abdirahman Osman, Hanna Ström, Per Erlandsson, Lisa Spångberg, Kristina Yuonan, Fredrik Johansson, Milan Shekhany.
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Tanja Stevanovic
Melbourne, Vic2y7mail.com, gsk.com -
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