Tanja Nikolič Email & Phone Number

Remote Work

I am a people person and in my role, I have the privilege of supporting both colleagues and clients in their growth and development. I recruit new team members, develop onboarding programs, and guide the coaching team through their journey with Tricycle. I’m lucky to work with so many great and inspiring minds; we are constantly growing, challenging each.

Remote Work

Digital is the new normal. If you want to stay relevant and competitive, you have to adapt. Whenever I go to a place I’ve never been before, I create a plan. I do my research, plan the route, look for points of interests etc. and then I go explore it. In my role as a social selling coach it’s similar. I do my research to understand where you are right now.

Maribor, Slovenia

When returning from my travels I was given the opportunity to manage a beauty business in Slovenia. Working in bigger companies before, this was a great chance, to see the structure, set up, processes, dynamics etc. in a smaller company. My main focus was to ensure a high customer satisfaction and retention, building trusted relationships and drive.

South America

Travel has been my passion for many years and in 2019 I decided that I wanted to go for a longer trip. When I started to narrow down the possible destinations, I knew two things. Firstly, I wanted to grow as a person. So I had to go out of my comfort zone, which meant for me, that I had to go somewhere far and on my own. Secondly, I wanted to learn.

Amsterdam, North Holland, Netherlands

I am very excited to lead the newly created team within Customer Service – the Innovation Lab. We are the bridge between CS with our customers on one side, and the product and development teams on the other side. This collaboration allows product teams to work more agile, in order to produce faster results and at the same time ensuring a faster and.

Amsterdam Area, Netherlands

I was leading a multicultural team of agents with the focus on customer satisfaction and achieving departmental targets. We are spending the majority of our time at work. That’s why for me, it’s very important to create a nice work atmosphere in which everyone can be themselves, while respecting and supporting their colleagues. The cultural mix made it a.

Dublin

The one thing that all StubHub employees have in common is that we are all fans and passionate either about music, sports or theater. Because of that, we can put ourselves in the customers’ shoes when they contact us and provide a better service to them.Beside people management I was running the daily operations of the in house and outsource Customer.

Dublin, County Dublin, Ireland

My role included managing the EBS team, identifying training needs and development opportunities and participating in the recruitment and on-boarding process of new team members. I was handling critical customer issues and senior management escalations. I quickly learned the importance of building good relationships with different departments, it helps you.

Dublin, Ireland

My main responsibilities within the role were providing German and English 2nd level technical support for multiple bank specific applications. Enjoying the analytics, I would create and analyze different daily, weekly and monthly reports, focusing on trends. I was continually seeking for quality and process improvements, therefore I became the quality.

Leixlip, Ireland

I was responding to English and German speaking clients requiring technical support through different contact channels. Few months later I started to monitor the incoming queries and distribute them within the team as well as becoming the first point of contact for urgent escalations. I found my interest in creating various reports, which I started to run.

University Degree (M.A. Equivalent), Translating And Interpreting: German

University Degree (M.A. Equivalent), Sociology