Tanja Pavlovic, Ma, Csm Email & Phone Number

Atlanta Metropolitan Area

Customer facing project manager in charge of overseeing and managing all projects within Silver Operations (BET, Sales Enablement, and Supply Chain). Work closely with the Business Enablement Team to ensure development for Salesforce, Zuora, and Partner Portal are executed in a timely manner. • Successfully complete all projects 100% on time, within budget, and scope.• Manage the enablement of selling Silver Solution under a multimillion customer brand by white labeling and rebuilding internal customer platforms • Perform risk management to minimize risks such as missing the target date and security breaches• Improve and develop Automated Exchange (AEX) and Return Merchandize Authorization (RMA) processes • Develop documentation on attrition and forecasting processes• Successfully completed and implemented strategy so that Aloha and Silver Pro Restaurant products can be sold in partnership and cooperation• Develop detailed project plans to monitor and track progress and ensure that all deliverables are completed by the target date

Atlanta Metropolitan Area

Regional Lead for North American region as well as the Project Manager for Hospitality Business Operations team. Working with Area Leaders and Sales teams, to improve and support funnel management, KPI maintenance, org codes management, FY planning, annual Bottoms Up and Quota planning. • Create and manage a project plan for The Great Migration project – all NCR Global and Enterprise customers using Aloha POS transitioning to the latest version 19. • Working with Product Management, Professional Services and Business Ops teams to create a dashboard in Tableau that will track all the data for Aloha customers • Organizing Altify training refresher for NAMER Account Executives and Managers, as well as working with Altify IT team to improve and add customization to NCR Altify version • CX Data Clean Up• Working with cross functional teams to create and put an end-to-end process in place for transitioning of accounts from SMB environment to Enterprise environment• Managing the initiative to collect the outstanding balances from top 100 accounts that are late on payments.

Greater Atlanta Area

• Provide accurate oral and written interpretation and translations • Verify information from original text to ensure accurate interpretation • Translation/Interpretation projects include: Script for a TV show “Powers” (English to Serbian) • Clients include: World Services and The West Linguistic Training Group, LLC

Atlanta, Georgia

Managed brand level customer relationships as the single point of contact to ensure customer satisfaction through the customer lifecycle. • Lead software integrations, managing client expectations, internal development resources and project timelines • Resolved customer challenges by working with cross-functional teams• Rolled out large point of sales projects with 100+ locations • Conduct Quarterly Business Review (QBR's) metrics and manage the follow-up action items• Managed new system and hardware roll-outs for existing clients

Alpharetta, Georgia

• Assist businesses in setting-up NCR Silver Point of Sale systems: hardware installation, device registration, system training, menu/inventory upload• Maintain 100% customer satisfaction• Work with Sales, Support, and Billing teams to provide the most accurate solutions for customers• Stay up-to-date on all systems, products sold by NCR Silver; be knowledgeable on the systems’ functions and hardware set-up• Troubleshooting of the hardware• Closing/Completing the accounts within a week• Programs used: Salesforce, JoinMe, Excel, Outlook, Skype for Business• Equipment used: MacBook, iPads, Android tablets, NCR SRP350 thermal printers, NCR SRP275 impact printers, NCR cash drawers

Lawrenceville Ga

Managed and coordinated the sales of medical devices to international distributor network of 55 distributors in 87 territories, including processing orders, pricing, shipping, and returns.• Maintained 100% distributor satisfaction by staying up to date with the latest products, and building strong relationships• Consistently exceeded monthly, quarterly, and yearly sales goals • Analyzed international competitors to stay competitive in pricing, promotions and products• Increased brand awareness by networking at International Congresses and Symposiums, trade shows, marketing events, and distributor meetings • Recommend best sales practices to distributors that include streamlining inventory, increasing new product training, and providing marketing support • Provided necessary documents to distributors to register medical devices with Health Ministry in their specified country

Greater Atlanta Area

Graduate Teaching Assistant for the Department of Modern and Classical Languages responsible for teaching lower level Spanish courses (level 1001 – 2001)• Maintained accurate records of students’ grades, attendance, test scores and provided students with progress reports• Developed communicative assessments and activities that challenged the students and promoted critical thinking in Spanish• Co-Foundered the Foreign Language Association of Graduate Students - Georgia State University

Greater Atlanta Area

I worked as a Spanish tutor at Language Acquisition and Resource Center during summer of 2012. During this time I worked with students from beginning to advanced levels of Spanish. I helped them with their struggles and explained any ambiguities regarding their assignments. I provided them with websites that had many activities for practice. I also suggested good study habits and ideas on how to improve their Spanish speaking and writing skills.

Greater Atlanta Area

Sales Representative responsible for sales of medical compression garments in Latin American and Middle Eastern territories as well as Spain and Serbia.• Effectively communicated new products and news to distributors• Placed orders and sent order confirmation to clients• Created and distributed sales reports to distributors and sales team.• Created meeting materials for the annual distributor meeting that contained distributor’s annual sales and growth rate.

Greater Atlanta Area

• Provided top notch customer service to clients • Compiled information for auto and home insurance quotes• Recruited new customers to insure with Omega • Interpreted insurance information for Serbian , Croatian and Bosnian clients• Created advertising materials in English and Serbo-Croatian

Translation Certification, Graduate Spanish Translation Program

Master'S Degree, Spanish Language And Literature, 3.80

Activities and Societies: Secretary of Foreign Language Association of Graduate Students (FLAGS )

Bachelor'S Degree, Spanish Language And Literature, French Minor, 3.40