Tanjila Obayed Email & Phone Number

Ontario, Canada

Ontario, Canada

Ontario, Canada

Chattogram, Bangladesh

• Proficiently managed all financial aspects pertaining to the branch, overseeing both expenses and income with precision.• Skillfully handled petty cash disbursements for up to four support or casual staff members, ensuring accurate and accountable transactions.• Facilitated the generation of End of the Day (EOD) reports from the bank's internal system and diligently reviewed and submitted them to the manager.• Provided clear and comprehensive guidelines to team members on preserving stitched and sealed vouchers, along with other essential reports and documents, safeguarding important records and maintaining compliance standards.• Proactively identified and addressed potential cleanliness issues, contributing to a safe and pleasant work environment for all. Demonstrated a strong commitment to maintaining proper hygiene measures, following industry-specific protocols and best practices.

Chattogram, Bangladesh

• Demonstrated proficiency in managing all financial aspects related to the branch, efficiently handling both expenses and income matters.• Conducted rigorous checks and verification of various system-generated reports, meticulously cross-referencing them against relevant batches, vouchers, and documents to ensure accuracy and compliance.• Facilitated the generation of End of the Day (EOD) reports from the bank's internal system, meticulously reviewing and promptly submitting them to the manager for evaluation.• Played a pivotal role in providing comprehensive guidelines to team members, ensuring the proper preservation of stitched and sealed vouchers, as well as other critical reports and documents, to uphold data integrity and regulatory requirements.

Chattogram, Bangladesh

• Proficiently conducted the opening of various types of accounts, including Savings, Business, Special Notice Deposit, and Scheme Deposit Accounts, catering to an average of 5 accounts daily.• Efficiently processed customer requests for debit card, credit card, and cheque book issuance, handling approximately 10 requests per day.• Seamlessly facilitated Internet Banking and SMS Banking services for 5 customers daily, ensuring smooth access to digital banking solutions.• Expertly managed Locker Services for customers, handling tasks such as account opening, closure, and addressing client inquiries related to locker facilities.• Acted as a valuable resource to customers by promptly addressing inquiries in person or over the phone, handling an average of 10 queries daily with efficiency and professionalism.• Actively promoted products and services to customers, effectively highlighting their benefits and tailoring solutions to meet individual needs.

Chattogram, Bangladesh

• Responding to customer queries promptly and professionally through various channels, such as in-person, phone or email.• Addressing customer concerns, complaints, or issues with patience, empathy, and effective problem-solving skills to achieve satisfactory resolutions.• Guiding customers in choosing the most suitable products or services based on their needs and preferences.• Accurately handling customer orders, payments, and transactions with attention to detail and efficiency.• Offering comprehensive information about products, services, policies, and procedures to ensure customers are well-informed.• Establishing positive rapport with customers, building trust, and fostering long-term relationships.• Identifying opportunities to promote additional products or services that align with the customer's interests and needs.• Welcoming customer feedback, both positive and negative, and using it to improve service quality and customer satisfaction.• Documenting customer interactions, inquiries, and feedback in the system for future reference and analysis.• Conducting all interactions with customers and colleagues in a courteous, respectful, and professional manner.

Chattogram, Bangladesh

• Provided supervision during various activities, playtime, and transitions, prioritizing the safety and well-being of the children.• Supported teachers by handling tasks such as document copying, typing, and creating instructional materials; occasionally stepped in as a substitute.• Assisted students during lunch and recess and offered support for classroom lessons in both individual and small group settings.• Maintained daily communication and cooperation with classroom teachers to ensure the smooth flow of activities.• Contributed to classroom organization, including setup and cleaning routines.• Guided children in selecting suitable toys and fostering a sense of responsibility by encouraging them to pack toys away after playtime, demonstrating a caring attitude.• Ensured the safety of students by overseeing the usage of toys and materials within the classroom environment.• Played a role in decorating the classroom and arranging its layout for an engaging and comfortable atmosphere.• Created monthly and weekly activity schedules that catered to the holistic development of children, encompassing physical, emotional, and social growth.• Ensured the safety of daycare children during their nap time. • Managed the sleeping area is conducive, comfortable, and age-appropriate to rest.• Addressed Special Requirements of child having specific naptime needs due to medical conditions or personal preferences, ensured these are accommodated according to any provided guidelines or care plans.• Helped the children by providing opportunities for Social Interaction helping them develop social skills, make friends, and learn to share and cooperate.• Provided the children with basic education, learning, and other cognitive skills.• Continued supervision till they were handed over to their parents.

Master Of Arts - Ma, English Language And Literature/Letters

Bachelor Of Arts - Ba, English Language And Literature/Letters

Higher Secondery Certificate, Art/Art Studies, General