Tan Khiem Phan Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

- Effectively apply Freshdesk in responding to emails to over 1000+ global customers- Successfully utilize Amplitude and OPS to detect customers’ account activity and propose 1000+ relevant solutions- Thoroughly check invoices and receipts to issue 100+ refunds upon customer requests on Stripe, Google Console, and Paypal- Proficiently negotiate with users on Pancake (Vietnamese) and Meta (English)- Fluently check and keep track of customers’ deals on CRM

Ho Chi Minh City, Vietnam

As an account intern, I have participated & assisted my leaders in numerous projects and being the bridge to solve problems between clients and vendors:- Comprehensively plan content and design 2 credentials for company solutions.- Efficiently research the market to choose appropriate strategic vendors matching clients’ requirements.- Thoroughly assist the account team in preparing a contract with 1 client.- Enthusiastically work with vendors and clients in 3 campaigns.- Outsource 100+ KOL/KOCs based on clients' briefs to conduct related marketing activities.- Compatibly negotiate and manage some partnership activities between clients and influencers.- Strategically prepare documents and offers to connect with other merchants and partners to reach cooperation.

Ho Chi Minh City, Ho Chi Minh City, Vietnam

As an admission consultant, I involved in consulting roles to assist students and their parents in choosing the most feasible solutions based on each specific case: - Consult students who want to study abroad with lists of suitable schools based on their profiles- Carefully review and revise students' application letters for university, provide feedback for improvements on their writing and resumes- Conduct in-depth research for industry requirements based on the student's orientation- Provide a personalized learning strategy, and mentor students with some preparation steps before their first semesters- In charge of 6 students, 3 students received offers with scholarships in their dream schools, 2 enrolled in schools mạtching their abilities, and 1 in a safe option.

Ho Chi Minh City, Vietnam

As a tutor at my university, I have made great efforts to help those students having trouble studying new programs in English. Overall, my classes had quite positive results after 3 months: - Spend 2-3 hours per week helping other students with their writing and listening- Prepare lessons for them based on the PTE magic shop- Provide extra feedback on their progress and motivate them to continue- Use MS tools to prepare lessons and manage to deliver the most effective to students- Report monthly to the EAP leaders and make teaching approaches based on the specific situation

Ho Chi Minh City, Vietnam

As a part-time staff for the logistics team, I have handled numerous of work to prepare for the opening ceremony of the school in the new school year 2022 Parent-student relationship management: - Send and receive emails from students and parents to inform and provide guidance before new semesters- Provide guidance for both parents and students at the school tour as well as coordinate them at the opening ceremony - Receive feedback and manage problems that arise at moderate levels- Pack uniforms and take students measures - Report daily to the leaders and follow further control Librarian work- Use Excel to input book codes and other inventories- Decorate and arrange the library by categories with suitable vibes- Insert information and manage the books based on that information- Check and place orders with leader guidelines- Report daily to the leaders and follow further control