Co-founded Markanna Solutions, a premier digital marketing consulting providing website design and development, search engine optimization (SEO) services, Pay-per-click (PPC) ads management, and social media management. We help highly committed entrepreneurs and business owners grow their business, generate profits, and win more online.

• Responsible for managing and coordinating global integrated services delivery teamsfor the account and client.• Accountable for the delivery scope for Workplace team to the client and the functionalperformance of all resources aligned to the project.• Acts as the primary contact and service delivery advocate between Delivery Project Executive/Project Executive andthe delivery support organization.• Maintain a working level understanding of all technical services supported within adelivery tower with the ability to provide direction to teams in support of client criticalbusiness processes and infrastructure, service changes and critical system recovery.• Work with Delivery Project Executive, Project Executive (Project Office), and client to understand requirements ensuringthe quality of service and manage cost of delivery by looking at better ways to provideservice in a cost efficient manner.• Promote and implement IBM standards and best practice as the foundation of servicefor the client, building relationships with peers for their Integrated Service acrossDelivery.

Led and managed a team of highly skilled IT workplace engineers supporting 24x7 daily business operations. Accountable and responsible in mentoring / coaching resources to ensure we provide quality assistance and supporting in the demanding daily client operations. Provides recommendation and innovation to improve business delivery and client satisfaction.

Provided onsite technical assistance to 1600+ internal employees in 5 different site locations ensuring 99% system uptime in coordination with multiple IT support groups in implementing security policies, IT projects, and resolving technical issues.

Provided remote technical support for 25K+ internal employees globally in resolving diverse hardware and software technical issues. Trained service desk agents ensuring they received statutory required training to provide technical assistance.

Provided technical assistance to 500+ internal employees ensuring 99% system uptime in coordination with multiple IT support groups in implementing security policies, IT projects, and resolving technical issues.

Provided technical support to resolve Internet connectivity issues resulting to happy customers worldwide.