Tanmay Dave Email & Phone Number

Halifax Regional Municipality, Ns, Ca

➣ Installing, configuring, and maintaining servers, operating systems, and other software and hardware components.➣ Managing network infrastructure like routers, Switches and Firewall to ensuring network security.➣ Provide server support and maintenance for both Windows and Linux environments. Including basic to advanced server setup, storage / SAN support, monitoring, maintenance, patching and general support.➣ Troubleshooting and resolving escalated hardware and software issues, including server crashes and network connectivity problems.➣ Installing, Configuring and managing Server certificates.➣ Configuring and making changes to Kaseya (Datto and Autotask suit) and IT glue and Auvik network monitoring tools as per the Service Desk’s needs.➣ Providing Training to new members of Service Desk and Make sure they excel at their tasks.➣ Conducting routine system backups and ensuring data security and integrity.➣ Monitoring system performance and identifying areas for improvement.➣ Creating and Managing user accounts, permissions, and access controls in Azure AD and office 365.➣ Setting up Azure and OKTA MFA policy for the organization.➣ Developing and implementing system policies and procedures to ensure compliance with organizationalstandards and regulatory requirements.➣ Evaluating new technologies and making recommendations for hardware and software upgrades.➣ Collaborating with other IT admins, including developers and support staff, to ensure smooth and efficient system operations.➣ Documenting system configurations, procedures, and changes for future reference.

Nova Scotia, Canada

➢ Troubleshooting end user technical issues and providing desktop support, incoming issues may be related to software applications, hardware assets, Network elements, and/or telecommunication systems.➢ Responding to and triaging incoming internal and external client inquires and providing Tier 1 and Tier 2 Technical support via email and phone.➢ Prepare and deploy assets to new employees and manage them and also prepare and deploy new systems for the company.➢ Opening, Monitoring, and routing IT service tickets.➢ Help other team members with the Tier 1 tickets and doubts and train new members of service desk.➢ Escalating Support requests as needed to other members of the IT team as required.➢ Participating in 24x7 support activities on a rotational basis.

Bedford, Nova Scotia, Canada

➢Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution. ➢ Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.➢ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.➢ Contributes to creation of support documentation.➢ Systematically interprets user problems and identifies solutions and possible side effects.➢ Uses experience to address user problems and interrogates database for potential solutions.➢ Escalates complex or unresolved incidents.➢ Records and tracks issues from outset to conclusion.➢ During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.➢ Maintains records, informs users about the process and advises relevant persons of actions taken.

Halifax, Nova Scotia, Canada

➢Helping professors during practical sessions. ➢Help students understand the practical aspect of the lab. ➢Solve the queries of students using remote access. ➢Check the practical implementation and lab reports of students.

Ahmedabad, Gujarat, India

➢Speaking to customers to quickly get to the root of their problem and provide series of actions to resolve a problem. ➢Troubleshooting network issues and fix them. ➢Tier 2 technical to internal users and external clients. ➢Manage user accounts, groups, and permissions in Windows AD environments.

Ahmedabad Area, India

Master Of Engineering - Meng, Internetworking

Bachelor Of Technology - Btech, Computer Engineering

Diploma, Computer Engineering

Activities and Societies: Management leader