a. Build contacts with potential clients to create new business opportunities and close deals in the Middle East region and Central Africa regionb. Explain to clients about our ERP products which include SAP Business One, SAP S4 HANA on-premise and on-cloud solution, SAP Ariba, SAP Business by Design, etc., and its features and benefits to bring sales for our organizationc. Proven track record in IT sales by achieving 120 % of sales budget annually and ensuring high levels of customer satisfaction through excellent sales serviced. Answer questions about our services and convince clients to grow our business fast by using relationship assessment toole. Doing demos and explaining our services to prospects over video calls, phone calls, and emailsf. Help develop and deliver proposals, and presentations and participate in conducting service meetingsg. Build client relationships and pipelines that help generate future sales and repeated businessh. Led a team of 5 sales reps and produced engaging and informative content for the monthly newsletteri. Conduct research to understand customer needs and improve customer satisfactionj. Certified SAP Analytics Cloud Professionalk. Handling complete "quote to cash" process for existing and new customers

- Reorganised customer support system to achieve 15% fewer customer escalations- Plan and manage project delivery-Work with the Technical team to ensure project delivery on time-Deliver assigned projects within budget and on schedule-Ensure adherence to client SLAs-Plan and track resource utilization-Oversee daily activities of the project team and provide direction & and guidance as needed-Lead and participate in crucial Sprint activities like Sprint Planning and retrospective-Publish status reports with metrics to internal and external stakeholders-Be the primary point of contact for all delivery-related functions for the assigned project-Anticipate and mitigate project risks-Participate in Management Reviews- Certified in Maringo Project Management System [ used as Support ticketing tool]

- Requirement Gathering and Analysis- Solution Design (Business Blue Print design)- System Configuration- Testing and Validation- User Training- Go-live and Post-implementation Support- Continuous Improvement- Integration and Data Migration- Cross-functional Collaboration- More than 5 end-to-end SAP Business One implementation from Pre-Sales to Go-Live Support- SAP Business One 10 certified- SAP HANA 2.0 certified

My academic experience focussed on four areas:1. Curriculum Development: I have designed short-term course materials to meet changing educational needs. Many times, we revised course materials according to frequent questions asked in term exams to improve our institute's overall result passing percentage. 2. Student Engagement: I have used innovative teaching methods other than blackboards like PowerPoint presentations and video presentations to foster student participation and critical thinking. Guided industry tours were organized to provide a practical mindset to students.3. Mentoring and Advising: I provided guidance on Electrical Engineering core subjects like Basic Electrical Engineering, Electrical Machines, and Business Analytics by using real-life examples and analogy-based teaching methods4. Research and Industry Collaboration: During my tenure of teaching and master education, I wrote three research papers in renowned journals and one out of them received 55 citations worldwide.