It Helpdesk Analyst
CurrentSRM UniversityIssue Tracking and Maintenance Tracking the Issue from the End user quickly with user’s satisfaction Ticket Raising for the Issue ,Monitoring Monitor and respond and effectively Phone support for Desktop/laptop/printers/scanners/application/Email Issues based on the tickets from the helpdesk Document internal procedures Able to maintain Priority with User and the Issue Report issues to the Service Desk for escalation Working Knowledge on following System maintenance Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the helpdesk tracking software Install, test and configure new workstations, peripheral equipment and software Installing and maintaining the complete organization’s systems