With over 20 years of experience in the IT industry, I am a seasoned leader in cloud operations, service management, and customer relationship management. I am currently the Director of Cloud Operations at SAP, where I oversee the regional operations center for SAP SuccessFactors, a leading cloud-based human capital management solution.In my role, I am responsible for ensuring the availability, performance, and security of SAP SuccessFactors for thousands of customers across the globe. I also partner with key stakeholders, such as Air Canada, to deliver high-quality service and support, and to drive customer satisfaction and retention. Additionally, I leverage my skills in cross-functional team building, project management, and resource transformation to optimize the efficiency, productivity, and agility of the cloud operations team. My mission is to enable SAP to provide innovative and reliable cloud solutions that empower organizations and individuals to achieve their goals.