Tanmay Bapat Email & Phone Number

Chennai, Tamil Nadu, India

Pune, Maharashtra, India

- Led process improvement projects that helped operations meet and exceed quality standards andstreamline processes to reduce cost.- Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes.- Problem resolution root cause analysis. Six Sigma process improvement projects.- Designed a new scorecard, and modified training manuals, trained and provided support for 100+ agents.- Collaborating with Training & Development team to enhance quality guidelines, policies, and procedures to achieve organizational objectives.

Pune, Maharashtra, India

- Assists facilitating high profile escalation meetings (hot calls) with key stakeholders - provides support to the Escalation Advisor, establishes accurate expectations for resolution.- Regular team meetings and 1:1 coaching sessions to assist, develop and enhance team skills andperformance.- Leads and implements customer service best practices and procedures in a bid to improve overall.- Customer Experience in alignment with Quality guidelines.- Encourage the team to think Out of the Box to ensure faster resolution.- Highlights trending/hot issues proactively to management, works towards full resolution, providing timelyroot cause analysis.- Growth Mindset fix the problem long term.- Approach the problem-solving approach with end-to-end communication and complete ownership.

Pune, Maharashtra, India

- Managing a shift, constantly identifying opportunities to improve team performance and owningassociated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Identifying the business impact of trends and making data backed decisions.Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance,Ops Excellence, Fulfillment Centers)- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

Pune, Maharashtra, India

- Reviewed analyzed and identified indicators of potential fraud from the checks and saved more than 500$ on weekly basis with more than 95% accuracy.- Assist with Root Cause Analysis and provide resolutions. Manage team's productivity and performance.- Handle sensitive content and experience using trend and data analysis skills along with process improvement and troubleshooting.- Ability to think creatively and utilise analytical and troubleshooting skills to solve escalated problems.

- Partnered with senior officers to ensure operational efficiency and safety, meeting all operational goals inchallenging conditions (45-50°C, long shifts).- Implemented safety programs, achieving a zero-incident rate across all assigned tasks.- Led firefighting and emergency response teams, ensuring readiness and compliance with safetyregulations.- Worked closely with international teams to optimize labor and operational shifts, enhancing productivity by 20% while maintaining crew safety.

B.Tech, Marine Engineering, 6.57

Hsc, High School/Secondary Diplomas And Certificates, 82%