• Managed front-end cashiers and support staff, ensuring exceptional customer service.• Directed cash handling procedures, conducted audits, and reconciled cash drawers for precise financial reporting.• Provided comprehensive training to cashiers on proper cash-handling techniques and security protocols, maintaining high standards of service.• Enhanced customer satisfaction through proactive problem resolution, effective customer feedback management, demonstrating strong managerial and customer service skills.

• Operated cash registers and handled financial transactions accurately and efficiently.• Processed sales, returns, and exchanges, ensuring correct pricing and adherence to company policies.• Provided excellent customer service by greeting customers, answering questions, and addressing concerns.• Maintained a clean and organized checkout area to ensure a pleasant shopping experience for customers.• Assisted in stocking and organizing merchandise on the sales floor and in storage areas.• Promoted store loyalty programs and special promotions to customers to increase sales and customer engagement.• Collaborated with team members and management to ensure smooth store operations and exceptional customer service.• Resolved customer complaints and issues promptly and professionally, escalating to management when necessary.

Guided a large and diverse customer base on enquires related to their credit card accountHandled objection related charges on accounts and provided resolutions as per policyUpselling and cross-selling related financial products to deliver better valueAchieved annual targets for customer satisfaction and ensured sound customer relationship