Tanmoy Chatterjee Email & Phone Number

Howrah, Wb, In

Irving, Texas, Us

Chicago, Il, Us

Sr. Manager (Global)- Information TechnologyPTS Consulting Services•Liaison between Business & Technical team, Coordination with team member & stakeholders•Manage Cybersecurity, IT Security, Network security- Strategy & Planning•Mange IT Infrastructure, Cloud Infra-Azure/AWS, Hyper-V, AD, SSO•Manage MDM Application- JAMF, ManageEngine MDM, Mass360, Blackberry UEM.•Mange Next Gen SonicWALL Firewalls, Licensing, NSM.•Managing IT Service Desk & Incident Response ticketing system, Maintain SLA's, Escalations•IT Asset Management-Lifecyle, End Point Security, System Patch Updates•Compliance Management- ISO 27001, ISO 9001,SOC2, PBSA•Coordinate with Team members to review daily status of End point/Cloud email backup & Security•Coordinate with Team members Globally, review pending-upcoming Infra projects with Global team members•Coordinate with external client, vendors, OEM's, Distributors• Integrate and manage Applications through SAML, SWA to OKTA accounts plus Active Directory and Office 365 Federation.

Chicago, Il, Us

• As an IT Admin manager I am responsible for handling the IT Team including Developers and Web Designers.• Maintain & manage Helpdesk Software • Allocate task to team members depending on priority & Resolve urgent and High Priority Tickets as earliest.• Configure & Maintain VOIP devices.• Take care of Lan setups, Router in office premises/Remote location , troubleshoot Network connectivity issues.• Train users to work with the internal software and using of various portals.• Manage Office 365- Exchange Server, SharePoint in Cloud-Create, Block and set user permission.• Look into Security and Compliance management Policy for Data security and Email.• Troubleshoot Outlook problem, configure System backup restoration.• Taking care of entire internal software and portals Access.• Taking care of multiple domains & Hosting on cloud (Network solutions, BlueHost, Godaddy).• Basic knowledge on Microsoft Azure Platform.• Taking care of Attendance report from RFID/Biometric Device.• Knowledge on MDM(Mobile Device Management) on Cloud• Basic Changes on Websites HTML file, WordPress etc. • Taking care of Admin related work- Quotation approval, PO Submission, payment follow-up • Taking care of Credit Card Payment for IT Vendor/ Software vendor.• Maintaining On boarding/Exit check list for IT setup/Asset• Maintaining ISO 2700:1 security policy, take part in ISO Audit.• Maintaining IT asset Contract for each user.• Decision maker on Yearly IT cost/New Development/Deployment.

• Visiting the customer’s place to Identify and resolve the Hardware issues. • Diagnose the problem and replace the received parts if required.• After replacing the received part, properly identify the problem and proceed for next part order if another issue is detected.• Communicate to the customers and give the best support and services to satisfy the customer• In order to attend an escalation call, the issue of a user must be resolved within the SLA.• Update to the coordinator to close the call and send proper Description if additional part is required.

• Taking Care of Desktop, Laptops, VoIP Phones & troubleshoot the problems • Taking care of Lan setup, Router in office premises troubleshoot and Network connectivity issues.• Train users to work with the internal software and using of various portals.• Managing Exchange Server, SharePoint in cloud-Create, Block and set user permission.• Troubleshooting Outlook problem, configure System backup restoration.• Looking after the entire internal software and portals Access • Providing technical support over the Phone, or remotely to Remote users.

Postgraduate Degree, Cyber Security

Bachelor’S Degree, It Ims

Associate’S Degree, Network And System Administration

High School, Higher Secondary