Nathan Tan Email & Phone Number

Sydney, Australia

Service Acccount Manager for Dell Technologies' NSW based key public, corporate and mid-market accounts.Responsibilities include the management and oversight of service delivery processes, which include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management and communications at various levels during services… Show more Service Acccount Manager for Dell Technologies' NSW based key public, corporate and mid-market accounts.Responsibilities include the management and oversight of service delivery processes, which include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management and communications at various levels during services engagements from tactical to strategic. Show less

Sydney

My role as a Technical Account Manager is to act as Dell's main point of contact to ProSupport Plus (Enterprise) entitled customers. Serving as an active member of the account team with pre and post sales engagement. Main responsibilities include account management, prevention management, problem management, request management, and configuration management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels… Show more My role as a Technical Account Manager is to act as Dell's main point of contact to ProSupport Plus (Enterprise) entitled customers. Serving as an active member of the account team with pre and post sales engagement. Main responsibilities include account management, prevention management, problem management, request management, and configuration management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic, including the coordination of “mission-critical” support escalations. Show less

Working within the Enterprise ProSupport team, I was a senior member of the team and served as an escalation point for high severity, complex and executive escalations. I also performed remote installations for new customer systems (SAN, host and switch configurations).I provided support for the following Enterprise infrastructure:- EqualLogic iSCSI SAN- Compellent SAN (Fibre Channel & iSCSI)- PowerVault MD (SAS, iSCSI & Fibre Channel SAN)- EMC Clariion (Fibre Channel… Show more Working within the Enterprise ProSupport team, I was a senior member of the team and served as an escalation point for high severity, complex and executive escalations. I also performed remote installations for new customer systems (SAN, host and switch configurations).I provided support for the following Enterprise infrastructure:- EqualLogic iSCSI SAN- Compellent SAN (Fibre Channel & iSCSI)- PowerVault MD (SAS, iSCSI & Fibre Channel SAN)- EMC Clariion (Fibre Channel SAN)- PowerConnect and Brocade Switches- Windows and VMWare environments Show less

Sydney

My role at Dell is to provide support for enterprise customers with a wide variety of server, storage and networking solutions. As a senior member of the team my focus is to provide support for enterprise storage solutions:- EqualLogic iSCSI SAN- PowerVault MD (SAS, iSCSI & Fibre Channel SAN)- EMC Clariion (Fibre Channel SAN)- PowerConnect and Brocade Switches- Windows and ESX environments

Greater Sydney Area

My primary role at Namadgi involved integrating a custom-built graphics and stats system into outside broadcast trucks during live sports events. This includes setting up and linking the system to ensure seamless operation throughout the event. Additionally, I offer systems support to producers, directors, and assistants, catering to their specific needs at each event. Furthermore, I provide helpdesk support remotely to technicians at various venues across Australia, ensuring they have… Show more My primary role at Namadgi involved integrating a custom-built graphics and stats system into outside broadcast trucks during live sports events. This includes setting up and linking the system to ensure seamless operation throughout the event. Additionally, I offer systems support to producers, directors, and assistants, catering to their specific needs at each event. Furthermore, I provide helpdesk support remotely to technicians at various venues across Australia, ensuring they have the assistance they need to address any technical issues that may arise.Key Achievements:- Successfully collaborated with broadcast teams for numerous sporting events aired by FoxSports, Channel 9, Stan Sports and ABC. These events include coverage of the Socceroos, Wallabies, NRL, A-League, Super Rugby, NRC, NBL, WNBL, Hockey, and Netball.Responsibilities:- Setting up and configuring the live-to-air television graphics system.- Diagnosing and resolving hardware and software issues promptly.- Compiling post-match reports and documenting events and system performance.- Providing helpdesk and on-call support to fellow systems technicians across various locations. Show less

Sydney, New South Wales, Australia

Sydney Operating CentreMy role at GHD was to provide IT systems support for over 500 users in six offices across metropolitan and regional New South Wales. As a senior member of the team I mainly focused on difficult issues and requests as well as providing support to IT staff from GHD's other operating centres.

My primary role at Microsolve was to provide IT systems support for various clients. I also ensured the handover of systems support for Bible Society NSW went seamlessly.

My role at Bible Society was to provide systems support and administration for 40 office staff and remote users. I also upgraded their network and provided hardware support on a very limited budget.