Tanner Britt Email & Phone Number

Us

Tech lead for FE381

Us

Tech lead for FE3D2

Us

- Work as part of the Global Service Desk to support DISA and its connected agencies- Provide quality customer service at the Tier 1 and Tier 2 level by showing good attention to detail and oral communication skills when interacting with customers.- Create SOPs, technical documentation, and reports for our team by using problem solving to recognize the most efficient resolutions for common issues.- Image machines according to internal standards using a duplicator or task sequencing without supervision.- Ensure quality control/assurance standards and security baseline requirements are maintained in both my work and the work of others so devices can be returned to end-users as quickly as possible.- Provide detailed reports for supervisors and team members as to the actions completed during my shift as well as technical briefings related to outages or problems encountered.

Us

- Worked as part of a DISA support team for the Crisis Management System network operations center (NOC) to manage and monitor secure communications equipment.- Monitored deployed equipment on SolarWinds to identify issues and outages- Notified customers and support personnel of outages or degradations and coordinated troubleshooting with network engineers- Distributed up-channel notifications to multiple agencies and POCs- Coordinated issue tracking on a Service Management Project in Jira- Assisted in maintaining and utilizing network diagrams and other documentation in confluence- Developed a plan to implement detailed changes to our Jira and Confluence spaces to increase productivity and improve workflow- Implemented improved Jira dashboards for both team members and leadership personnel to better track ongoing issues and provide detailed and useful analytics on team and network performance

Us

- Work as part of the Global Service Desk to support DISA and its connected agencies- Provide quality customer service at the Tier 1 and Tier 2 level by showing good attention to detail and oralcommunication skills when interacting with customers.- Create SOPs, technical documentation, and reports for our team by using problem solving to recognize themost efficient resolutions for common issues.- Image machines according to internal standards using a duplicator or task sequencing without supervision.- Ensure quality control/assurance standards and security baseline requirements are maintained in both my workand the work of others so devices can be returned to end-users as quickly as possible.- Provide detailed reports for supervisors and team members as to the actions completed during my shift as wellas technical briefings related to outages or problems encountered.

Odenton, Md, Us

- Work as part of DISA’s Global Service Desk to support remote and onsite clients at the DISA HQ/DODIN/JFHQ.- Installed, configured, and maintained hardware and software for end-users.- Provide support for hardware and software issues for both internal and external customers (DISA civilian employees, contractors, and military service members).- Researched alternative solutions to complex technical issues by studying manufacturer specifications, IT forum discussions, and technical documentation.- Perform root cause analysis on outages and defects to develop accurate documentation to change management for testing and rollout.- Develop KB articles and documentation for submission to tier 1 and 2 knowledge bases to ensure expedient resolution for known issues.

Montgomery, Alabama, Us

- Act as an Administrator for both the Guidewire and Atlassian product suites.- Modify and write Gosu and SQL queries to provide necessary reports for Adjustment team and Underwriting personnel.- Work weekly rotations as both queue manager and on-call agent to process and assign incoming requests and work incidents or outages for production equipment as requested by the network operations center. Maintained 24/7 availability during on-call rotations.- Worked once per quarter rotations as the lead admin for maintenance windows on our production systems to ensure ASI plan was followed and completed successfully.- Created scripts in powershell to automate ingesting Gosu scripts into the guidewire suite each day by utilizing control-m scheduling triggers. Per my yearly review this project was estimated to save at least 4 hours per day for the administration team and allowed us to work on more proactive projects to improve team processes and documentation.

Birmingham, Al, Us

- Monitor support requests and conduct tier 1 troubleshooting for clients in person and remotely.- Configure, deploy, and support end user devices and software.- Setup and manage user accounts in an Active Directory environment.- Ensure that security policies and good practice are followed by end users.

Birmingham, Al, Us

- Conduct a one month PC replacement project for a client.- Configure and deploy new devices and software to end users while ensuring minimal interruption to the workflow of the user.

Jacksonville, Alabama, Us

- Worked as an assistant for the Director of Systems and Security.- Completed data sanitization for storage devices used with information governed by FERPA.- Developed python scripts to complete bulk record updates for an employee training database.- Assisted in the development of the 2019 yearly security training course required for all JSU employees.

Bachelor Of Applied Science - Basc, Computer And Information Systems Security/Information Assurance

Education record