Tanner Byrd Email and Phone Number

•Repairing Hardware and Software Mainly on Windows PC’s •Collaborated with other IT departments to complete tickets and projects of varying Priority Levels•Respond to Tickets of varying priority Levels•Escalate tickets when necessary•Manage Google Admin and Google Suite•Identifying and addressing security gaps•Manage client Active Directory and Microsoft O365 administration. •Deploy and configure computers in SCCM.•Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.•Maintain system functionality by testing computer components. •Achieve and Maintain SLA Score and complete objectives to reach ticket time goals•Build and maintain relationships with clients and other team members. •Monitor / respond to issues regarding Customer Network Access Points, Switches, MX’s, DVR’s, UPS Systems, Servers and Vendor equipment either onsite in person or remote•Monitor network appliances and perform Remote troubleshooting through Meraki Dashboard• Install Network equipment such as Access Points and Switches

•I designed and deployed new display ideas•trained new store employees•collaborated with fellow team members to achieve group goals•Maintained knowledge of current promotions, Company payment policies and security practices•Create schedules, cover shifts when necessary• Assist co-workers with signing up for Aldi programs•Respond to issues regarding cashier registers jamming or needing to be rebooted. •Contact and work closely with the Aldi Help Desk to resolve issues•Run Software on Windows 7 Machines at end of each shift to balance Cashier Tills.

• Communicated effectively with co-workers, other vendors and management to smoothly handle all guest and business needs.• Demonstrated leadership by making improvements to work processes and helping to train others.• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.• Supervised activities of dining room staff to maintain service levels and support guest needs