Tanner Dunston Email & Phone Number

Avondale, Arizona, United States

● Lead a team of Customer Support Specialists to deliver top-tier EV charger support and customersatisfaction.● Analyze EV charger data to resolve issues, ensuring optimal performance.● Ensure customer success by providing thorough onboarding and training for the InControlsoftware platform.● Collaborate across departments to address technical challenges effectively.● Develop and refine Salesforce tools, improving service department efficiency and overall… Show more ● Lead a team of Customer Support Specialists to deliver top-tier EV charger support and customersatisfaction.● Analyze EV charger data to resolve issues, ensuring optimal performance.● Ensure customer success by providing thorough onboarding and training for the InControlsoftware platform.● Collaborate across departments to address technical challenges effectively.● Develop and refine Salesforce tools, improving service department efficiency and overall teamperformance.● Maintain detailed customer reports, ensuring data accuracy and clarity.● Identify software bugs and potential EVSE issues and work with various teams to build out repaircampaigns.● Attend company and industry wide training to learn about new EVSE products being released. Show less

Phoenix, Arizona, United States

● Managed a team of customer service and sales coordinators, with a focus on boosting clientsatisfaction and retention.● Trained new sales and service team members.● Resolved technical issues with customers, enhancing product reliability and trust.● Created training materials for sales and service processes, improving operational efficiency.

Fullerton, California, United States

● Conducted premium audits for insurance carriers, ensuring compliance with state guidelines.● Managed scheduling and client communication, maintaining relationships with 60 clientssimultaneously.● Documented audit findings and completed final reports, contributing to improved audit processes.

Atlanta, Georgia

● Trained employees on new systems, enhancing team efficiency and compliance.● Led daily team huddles to align on goals and updates, fostering collaboration.● Set and evaluated performance goals, driving measurable improvements.

Duluth, Georgia

● Greet customers and assess service needs.● Schedule appointments and manage service workflow.● Provide service estimates and communicate updates.● Coordinate with technicians for timely repairs.

Tustin, California

● Greet customers and assess service needs.● Schedule appointments and manage service workflow.● Provide service estimates and communicate updates.● Coordinate with technicians for timely repairs.

Associate Of Arts - Aa, General Studies

High School Diploma